Macey Eubanks
Stilwell
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
NOPFA
Tahlequah
05.2024 - Current
- Assisted customers with inquiries and product selection.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders accurately using company-specific software systems.
- Maintained product knowledge to provide accurate information to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Substitute Teacher, K-12
Stilwell Public Schools
Stilwell
11.2022 - 05.2024
- Managed classroom behavior and maintained a positive learning environment.
- Supervised students during lunch and recess, ensuring safety and order.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Collaborated with teachers to implement lesson plans and instructional materials.
Customer Service Cashier
Reasors Grocery Store
Tahlequah
10.2017 - 11.2019
- Processed customer transactions efficiently at the checkout.
- Assisted customers with product inquiries and selections.
- Managed cash register operations and balanced cash drawer daily.
- Handled customer complaints with empathy and professionalism.
- Greeted customers and provided friendly customer service.
Education
Keys High School
Park Hill, OKSkills
- Customer service
- Order processing
- Complaint resolution
- Product knowledge
- Transaction processing
- Effective communication
- Problem solving
- Team collaboration
- Active listening
- Time management
References
References available upon request.
Timeline
Customer Service Representative
NOPFA
05.2024 - Current
Substitute Teacher, K-12
Stilwell Public Schools
11.2022 - 05.2024
Customer Service Cashier
Reasors Grocery Store
10.2017 - 11.2019
Keys High School