Macey Sirls
Costa Mesa,CA
Summary
Customer-focused server and promoter with a background in fast-paced dining, call center support, and event promotion. Skilled in strong communication, multitasking, menu knowledge, and cash handling, with a focus on providing smooth service, accurate transactions, skills to deliver smooth service, accurate transactions, and a positive guest experience.
Overview
12
12
years of professional experience
Work History
Waitress & Promoter
Sandbar Restaurant
Huntington Beach, CA
05.2023 - Current
- Delivered outstanding service during peak hours by balancing multiple tables with efficiency and accuracy.
- Increased guest satisfaction by providing attentive service, offering menu recommendations, and addressing concerns promptly.
- Delivered bottle service to guests efficiently in a fast-paced environment.
- Promoted events and collaborated with team to attract customers and enhance business visibility.
- Handled cash and credit transactions, ensuring accurate opening and closing procedures.
Call Center & Product Delivery
OC Classix
Santa Ana, CA
12.2020 - 04.2023
- Managed high-volume calls, effectively resolving escalated customer issues to enhance service quality.
- Mastered multiple software systems to streamline operations and support customer satisfaction.
- Built trust with clients through empathetic communication and customized solutions, fostering long-term relationships.
Server
California Pizza Kitchen
Huntington Beach, CA
10.2016 - 01.2021
- Ensured high-quality service in fast-paced dining environment, enhancing guest satisfaction.
- Executed wine service with pairing recommendations and pouring, elevating overall guest experience.
- Upsold premium menu items to boost sales and enhance guest experiences.
- Developed skills in food safety, customer service, and teamwork within a busy restaurant setting.
Server & Hostess
Red Robin
Southgate, MI
07.2014 - 08.2016
- Greeted and seated guests, maintaining accurate reservation logs to ensure smooth guest flow.
- Entered food and beverage orders using Red Robin point-of-sale system, ensuring order accuracy and timely delivery.
- Supported servers during peak shifts and efficiently bussed tables to enhance service speed.
- Built multitasking skills by handling phone orders, reservations, and in-person service.
Education
B.A. - Fine Art
California State University, Long Beach
05-2024
A.A. - Studio Art, Fine & Applied Arts
Golden West College
05-2018
High School Diploma -
Carlson High School
Gibraltar, MI06-2016
Skills
- Exceptional Customer Service & Guest Engagement
- Menu Memorization & Upselling (Alcohol, Desserts, Appetizers)
- High-volume dining
- Cash Handling & POS Systems
- Time Management & Multitasking
- Food Safety & Hospitality Standards
- Team Collaboration & Leadership Support
Timeline
Waitress & Promoter
Sandbar Restaurant
05.2023 - Current
Call Center & Product Delivery
OC Classix
12.2020 - 04.2023
Server
California Pizza Kitchen
10.2016 - 01.2021
Server & Hostess
Red Robin
07.2014 - 08.2016
B.A. - Fine Art
California State University, Long Beach
A.A. - Studio Art, Fine & Applied Arts
Golden West College
High School Diploma -
Carlson High School