Machai West
Summary
Detail-oriented professional with a background in financial applications and customer service. Expertise in data interpretation and team collaboration, driving improvements in customer experience and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Raritan State Bank
Bushnell
11.2025 - Current
- Resolved customer account inquiries and transaction requests, ensuring timely support.
- Informed customers about bank products and services, facilitating informed decisions.
- Partnered with team members to improve customer service quality, resulting in enhanced satisfaction.
- Developed strong customer relationships to encourage repeat business.
Seasonal Harvest Farm Hand
Nathan Webb
Bushnell
08.2023 - Current
- Operated farm machinery to facilitate timely planting and harvesting of crops.
- Maintained equipment to uphold functionality and meet safety standards.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Serviced farm equipment including tractors and harvesters to ensure reliable operation.
Summer Helper
Midwest Control Products
Bushnell
05.2025 - 08.2025
- Assisted in assembling products, ensuring quality and efficiency of final output.
- Maintained cleanliness of work areas to ensure safety and efficiency.
- Collaborated with team members to load and unload shipments, optimizing workflow.
- Followed safety protocols during operations and equipment handling.
- Executed various tasks including lifting heavy objects and carrying supplies to maintain a clean and organized work environment.
Stocker
Dollar General Market
Bushnell
04.2023 - 05.2025
- Restocked shelves with merchandise to maintain product availability and organization.
- Assisted customers in locating items and answering product-related questions.
- Ensured cleanliness and safety of the store environment through regular maintenance.
Carryout
Ludlums(Bushnell Market)
Bushnell
03.2021 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs promptly to improve service delivery.
- Executed daily tasks with accuracy and efficiency to maintain operational standards.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Education
Bachelor of Business - Finance
Western Illinois University
Macomb, IL05-2026
Skills
- Financial analysis
- Customer service
- Data interpretation
- Team collaboration
- Time management
- Relationship building
Timeline
Customer Service Representative
Raritan State Bank
11.2025 - Current
Summer Helper
Midwest Control Products
05.2025 - 08.2025
Seasonal Harvest Farm Hand
Nathan Webb
08.2023 - Current
Stocker
Dollar General Market
04.2023 - 05.2025
Carryout
Ludlums(Bushnell Market)
03.2021 - 12.2023
Bachelor of Business - Finance
Western Illinois University