Machel Moodie
Morrow,GA
Summary
Accomplished professional with a robust background in aviation and logistics, notably with Delta Airlines. Expert in safety procedures compliance and team leadership, I've significantly enhanced ramp safety and efficiency. Skilled in problem-solving, my proactive approach has consistently improved operational outcomes and customer satisfaction. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 10 years of aviation experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Ramp
Delta Airlines
02.2022 - Current
- Improved ramp safety by consistently adhering to company policies and federal regulations.
- Reduced flight delays with the proactive support of co-workers.
- Supported positive team morale by fostering a respectful work environment where everyone's contributions were acknowledged and valued.
- Streamlined loading process and minimizing turnaround time.
Package Handler
Federal Express
03.2021 - 02.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Associate
DHL
01.2018 - 05.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Supervisor
Southwest Airlines
04.2007 - 09.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Visual Inspection of aircraft on in/out-bound flights for damage.
Mechanic
US Army
08.1998 - 07.2001
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
Bachelor of Science - Business
Upper Iowa University
Fayette, IAAircraft Maintenance
Aviation Institute of Maintenance - Atlanta
Duluth04.2024
Skills
- MICROSOFT OFFICE (10 years)
- Fabrication (10 years)
- Welding (10 years)
- Mechanic Experience
- Schematics (5 years)
- Diesel Engine Repair
- Blueprint Reading
- Aircraft Marshalling
- Safety Procedures Compliance
- Problem-Solving
- Dependable and Responsible
- Aircraft Tug Operation
- Team Leadership
- Pushback and towing
- Ramp Security
- Hazardous Materials Handling
- Passenger Assistance
Certification
Airframe and Powerplant License - AIM 2024
Timeline
Customer Service Ramp
Delta Airlines
02.2022 - Current
Package Handler
Federal Express
03.2021 - 02.2022
Associate
DHL
01.2018 - 05.2020
Supervisor
Southwest Airlines
04.2007 - 09.2014
Mechanic
US Army
08.1998 - 07.2001
Bachelor of Science - Business
Upper Iowa University
Aircraft Maintenance
Aviation Institute of Maintenance - Atlanta