Macheste Leyba
Summary
My objective it to excel in a position in an organization where my knowledge, and skills, will be useful and productive, in achieving the goals of my employer.
Overview
19
19
years of professional experience
1
1
Language
Work History
Support Associate
Sears Home Services
Thornton , Colorado
08.2003 - 03.2015
- Assist customers in handling and resolving customers complaints, and inquiries.
- Create in home service calls for customers, technicians, retails employees, and tech-managers.
- Assign and Dispatch technician's to diagnose and complete in home appliance repairs.
- Assist with customer home appliance replacements.
- Handle unit Emails from inner office departments, and other SEARS departments throughout the Nation.
- Perform miscellaneous duties as assigned.
- Input route sheets and all complete service orders and incomplete service orders.
- Update customer records.
- Look up, verify, and order parts for technicians and customers.
- Handle claims and bad check verifications.
- Work with Sears Technical Assistance Team in resolving parts research issues for service technicians, and customers.
- Assist in finding resolutions for customers, and technicians after unsuccessful repair attempts have been made.
- Work with National Parts Sourcing (NPSC) to locate parts that are not found locally to resolve customer complaints.
- Assist in attaining refunds, and damage claims for customers.
- Follow-up with customers to ensure their repairs have been completed to their satisfaction.
- Take ownership, and resolve mis-directed inquiries from 800# reps or routing.
Circulation Customer Svc Rep
The Denver Post
Denver , Colorado
08.1996 - 08.1998
- Advertising and PR Services.
- Assisted customers with vacation stops, new starts, customer concerns or queries.
- Assisted Carriers, District Mgrs, Zone Mgrs in providing pertinent routing and zoning information for State non-metro areas.
- Assisted the Dispatch Team in providing same-day recovery to subscribers with missed deliveries.
- Worked with Mail Subscriptions for out of State and State delivery - Assisted the Newspapers in Education Dept.
- in obtaining vacation donations from subscribers to provide teachers and schools low cost learning materials.
Education
High School Graduate -
Emily Griffith Opportunity School
June 1991
Skills
- Data Entry, Type 60wpm
- Expert
- Data Entry -Alpha and Numerical
- Expert
- Problem Solving
Interests
Books/Reading, Cultural Activities, Cake Decorating, Baking, Cooking, Art, and Museums
Timeline
Support Associate
Sears Home Services
08.2003 - 03.2015
Circulation Customer Svc Rep
The Denver Post
08.1996 - 08.1998
High School Graduate -
Emily Griffith Opportunity School
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