Macie Anderson
Ely,MN
Summary
Experienced hospitality professional skilled in guest relations and complex problem-solving. Demonstrated ability to ensure immaculate environments while enhancing guest satisfaction through proactive service and attention to detail.
Overview
10
10
years of professional experience
Work History
Housekeeper
Crystal Chopp
Ely, MN
04.2025 - Current
- Maintained a spotless environment for home owner through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Washed and put away kitchen dishes, utensils and glassware.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
Housekeeper
Big Lake Lodge
Ely, MN
06.2024 - Current
- Maintained cleanliness and organization of guest rooms and common areas.
- Followed established protocols for waste disposal and recycling procedures.
- Communicated effectively with team members to coordinate daily tasks.
- Adapted to changing priorities while managing multiple housekeeping duties efficiently.
- Contributed to positive guest experiences through attentive service and attention to detail.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Houskeeper
Leroy Carlson
Ely, MN
09.2021 - Current
- Developed and maintained positive relationships with clients through outstanding service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Front Desk Agent
Ely Golf Course
Ely, MN
05.2016 - 09.2023
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Coordinated reservations and handled inquiries using property management systems.
- Resolved guest complaints promptly, enhancing satisfaction and loyalty.
- Trained new front desk staff on operational procedures and customer service standards.
Sales Associate
Ben Franklin
Grand Marais, MN
06.2017 - 02.2018
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained organized inventory displays to promote merchandise effectively.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Developed product knowledge to provide informed recommendations and support sales goals.
Education
Bachelor of Science - Communications And English
University of Superior Wisconsin
Superior Wisconsin06-2010
Skills
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Customer-oriented
- Physically strong
- Complex Problem-solving
- Guest relations
Timeline
Housekeeper
Crystal Chopp
04.2025 - Current
Housekeeper
Big Lake Lodge
06.2024 - Current
Houskeeper
Leroy Carlson
09.2021 - Current
Sales Associate
Ben Franklin
06.2017 - 02.2018
Front Desk Agent
Ely Golf Course
05.2016 - 09.2023
Bachelor of Science - Communications And English
University of Superior Wisconsin