Macie Garst
Kingsport,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
Bristol , TN
08.2023 - Current
- Acquired dual training in Gold and GHP provider lines to enhance service delivery.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Cleaner
Clean Residential Services
Kingsport, TN
02.2023 - Current
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Performed daily dusting, and wood surface polishing.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Reported maintenance concerns or broken items to appropriate supervisor and homeowner
- Follow Premium Cleaning Checklist to ensure every room is cleaned top to bottom.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned glass partitions and mirrors with cleaners and microfiber cloth.
- Make beds and change sheets per homeowners request.
Cashier/Personal Shopper
Walmart
Kingsport, TN
08.2019 - 02.2023
- Greeted customers and answered product or service questions.
- Operated register, handled cash and processed credit card transactions.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
Sandwich Artist
SUBWAY®Restaurants
Kingsport, TN
09.2018 - 03.2019
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Organized food preparation stations and regularly replenished supplies.
- Completed closing and shift change tasks by following company guidelines.
- Performed food preparation tasks by slicing tomatoes, veggies and labeling with appropriate date.
Crew Member
Pal's Sudden Service
Kingsport, TN
03.2016 - 2016
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Assembled and served hotdogs according to specific guest requirements.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Education
High School Diploma -
Dobyns Bennett Highschool
Kingsport, TN05.2019
Some College (No Degree) -
East Tennessee State University
Johnson City, TNSkills
- Customer Service
- Cleaning and Sanitizing
- Able to Lift 50 Lbs
- Exceptional Time Management
- Strong Work Ethic
- Physical Stamina
- Basic Mathematics
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
08.2023 - Current
Cleaner
Clean Residential Services
02.2023 - Current
Cashier/Personal Shopper
Walmart
08.2019 - 02.2023
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 03.2019
Crew Member
Pal's Sudden Service
03.2016 - 2016
High School Diploma -
Dobyns Bennett Highschool
Some College (No Degree) -
East Tennessee State University