Macie Golberg
Laguna Niguel,CA
Summary
Service Center Manager with over 4 years of experience in the automotive industry and over 7 years of experience in sales, customer satisfaction and increasing retention. Thrive in fast-paced environments, experienced in evaluating vehicle needs, and increasing sales through consultative recommendations and customer retention. Strong ability to translate automotive maintenance into a clear, customer-friendly format leading to stronger relationships and trust with guests. Seeking to bring hand-on automotive knowledge, sales ability, and leadership experience to an Automotive Service Advisor position.
Overview
6
6
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
Laguna Hills, California
07.2022 - Current
- Manage a team of 20 employees while consistently driving service sales.
- Developed a 30% growth in daily car count through one quarter and maintaining a continuous advancement in revenue.
- Consistently exceeding monthly non-oil change revenue goals based on previous year performance.
- Trained over 30 employees in customer service, sales knowledge, and product knowledge.
- Conduct comprehensive inspections to identify maintenance needs based on vehicle condition and manufacturer requirements.
- Increasing top line revenue by educating customers on maintenance needs and additional services.
- Create and sustain strong customer relationships to continue loyalty and trust by providing honest recommendations and exceptional service.
- Monitor team performance and provide feedback to improve service quality daily.
Stylist Sales Associate
Out Of Town
Bismarck, ND
09.2021 - 06.2022
- Increased revenue and sales by identifying individual needs and preferences
- Advised clients of new products and seasonal fashion trends to increase store sales.
- Provided exceptional product knowledge of traditional and recent trends in fashion.
- Interacted and built relationships with clients to grow trust and retainment.
Barista Shift Supervisor
Balancing Goat Coffee Co.
Mandan , ND
06.2020 - 09.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Generated friendly atmosphere by encouraging to grow guest relations
- Helped store management meet standards of service and quality in daily operations
Education
High School Diploma -
Century High School
Bismarck, ND05-2022
Skills
- Automotive Customer Service
- Consultative Sales
- Upselling and Service Sales
- Team Leadership
- Conflict Resolutions
- Team Development and Training
- Product Knowledge
- Customer Retention
Timeline
Service Center Manager
Valvoline Instant Oil Change
07.2022 - Current
Stylist Sales Associate
Out Of Town
09.2021 - 06.2022
Barista Shift Supervisor
Balancing Goat Coffee Co.
06.2020 - 09.2021
High School Diploma -
Century High School