Macie Hale

• Implemented new procedures that improved workflow and reduced guest wait times during peak hours.
• Monitored team performance, providing feedback and conducting regular evaluations to drive improvement.
• Developed training materials for onboarding new staff, enhancing their integration into the team culture.
• Collaborated with management to identify areas for process enhancement, resulting in increased productivity.
• Resolved guest concerns promptly, maintaining high levels of satisfaction through effective communication strategies.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

During my time as a Foods Team Lead I have focused on development, of myself and my team. I changed the way in which we hold and give out bread to create a more efficient experience for our guests. I have developed six ATLs, one has been made a TL, two who could step into the TL position, and three who are well prepared for their role and are still developing. I have increased the revenue brought in from the Grist Mill.

• Supervised daily operations to ensure efficient team performance and guest satisfaction.
• Trained and mentored new team members to enhance operational knowledge and service quality.
• Mentored and guided employees to foster proper completion of assigned duties.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.

During time as an Assistant Team lead I worked primarily in Ham and Beans and the Grist Mill. I spent time in Hickory House and Miss Lillian's.

• Prepared and served food items in compliance with health and safety regulations.
• Collaborated with team members to maintain efficient kitchen operations during peak hours.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Handled high-volume shifts with ease, managing multiple orders simultaneously without sacrificing accuracy or speed.

During this time I worked mainly in Till and Harvest and transferred to Dogs and Taters. During my time as a Food Team Member, I also worked in a variety of other locations across the park to provide support in locations as needed.