Macie Miller
Chattanooga,TN
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative 4
Cooperative Response Center
Dunlap, Tennessee
04.2023 - Current
- - Dispatching urgent calls and relaying safety-critical information to line crews
- - Prioritizing emergency and routine service requests
- - Utilizing Milsoft for crew assignments and outage restoration
- - Ensuring accurate, timely updates and documentation
- - Handling customer inquiries with professionalism and de-escalation techniques
- - Delivering exceptional customer service by actively listening, providing clear information, and resolving issues promptly
- - Maintaining a positive, helpful attitude in high-pressure situations
- - Collaborating with the Contact Center team for improved operations and service quality
- - Maintaining confidentiality and adhering to company policies
- - Participating in on-call rotation and ongoing training for process improvements
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Laborer Operator
J Paul Smith Construction
Crossville, Tennessee
10.2022 - 03.2023
- Operated digging and transporting equipment to efficiently fulfill project requirements.
- Identified hazardous materials on job sites and took action to mitigate and enhance safety.
- Completed routine inspections on vehicles.
- Operated equipment to move and position raw materials or finished components.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
- Loaded and unloaded materials into trucks, hoists, conveyors, or other handling equipment.
- Controlled traffic passing near, in or around work zones.
- Performed routine maintenance of construction site, including cleaning up debris.
Server
Morgan Brothers BBQ
Pikeville, Tennessee
09.2021 - 04.2022
- Filled condiments and napkin containers during slack periods.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
James Madison HighSchool
Dayton TN01-2019
Skills
- Account updating
- Scheduling
- Complaint resolution
- Call center operations
- Script adherence
- Calm demeanor
- Multitasking and organization
- Computer proficiency
References
References available upon request.
Timeline
Customer Service Representative 4
Cooperative Response Center
04.2023 - Current
Laborer Operator
J Paul Smith Construction
10.2022 - 03.2023
Server
Morgan Brothers BBQ
09.2021 - 04.2022
High School Diploma -
James Madison HighSchool