Macie Palmarez
Rosenberg,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in wedding industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Disney Programs Representative
Walt Disney Company
05.2024 - Current
- Designed marketing plan for University of Houston to spread knowledge about the Disney College Program and Internships
- Increased awareness of programs to fellow students by word of mouth, social media, and engagements
- Organize events in coordination with the event management at three different schools
Food and Beverage Seater
Cinderella's Royal Table- Disney World
01.2024 - 05.2024
- Helped guests have an enjoyable experience by immersing them into the storytelling of the park
- Effectively checked in multiple parties within a timely manner
- Accomplished Mouester’s in Leadership
Business Owner
The Three Daisies, Rosenberg, TX
11.2021 - 09.2022
- Secure 75 loyal customers by providing customer service, fast turnaround time, and custom orders
- Developed Microsoft Excel spreadsheets to create an Income Statement
- Formulate market strategies for future products using Instagram
Customer Service Representative
Davids Bridal, Sugar Land, TX
09.2020 - 06.2025
- Execute 20% of the daily target goal of sales by selling additional products with promotions and daily deals
- Launch of first social media page for Sugar Land to advertise location and gain customer interaction online
- Coordinate 8 sales associates to specific tasks while assigning appointments to associates with careful planning and preparations
- Gather information about customers' needs and wants to provide customer satisfaction and gain customer loyalty
Texas Bridal Wedding Expo
01.2023 - 2023
- Created over 20 different visual aids to promote products to the customer
- Collaborated with 10 team members on how to best promote company’s image by coordinating and assigning roles
- Attained over 300 loyal customers by publicizing programs within the company
Education
Bachelor of Business Administration - Marketing
C. T. Bauer College of Business, University of Houston
Houston, TX05.2026
Degree in Business Administration - undefined
Houston Community College
Sugar Land, TX05.2021
Skills
- Customer support
- Goal-oriented mindset
- Problem-solving skills
- Understanding customer needs
- Self motivation
Timeline
Disney Programs Representative
Walt Disney Company
05.2024 - Current
Food and Beverage Seater
Cinderella's Royal Table- Disney World
01.2024 - 05.2024
Texas Bridal Wedding Expo
01.2023 - 2023
Business Owner
The Three Daisies, Rosenberg, TX
11.2021 - 09.2022
Customer Service Representative
Davids Bridal, Sugar Land, TX
09.2020 - 06.2025
Degree in Business Administration - undefined
Houston Community College
Bachelor of Business Administration - Marketing
C. T. Bauer College of Business, University of Houston