Hi, I’m
Anya'e Benford
Philadelphia,PA
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
5
year of professional experience
Work History
The Walt Disney Company, Disney Contemporary Resort, Winter Garden, FL
Disney College Program Intern
2022.01 - 2022.07 (6 months)
Job overview
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail
- Interacted with 100's guests per day to deliver positive, fun experience
- Collaborated with peers to deliver consistent service and promote customer retention
- Actively displayed the “5 Keys” of the Walt Disney Company, Safety, Courtesy, Show, Efficiency, and Inclusion
Abrdn Future Talent Program Participant, Phila, PA
Program Particpant
2022.07 - 2022.07
Job overview
- Selected to participate in a program to gain exposure into the investment management industry
- Participated in industry related sessions, networking opportunities and career development workshops.
The Home Depot Inc, Glen Mills, PA
Sales Associate
2021.03 - 2021.09 (6 months)
Job overview
- Helped customers find specific products, answered questions, and offered product advice
- Worked closely with front-end staff to assist customers
- Maintain working knowledge of various products and determine customers’ needs and present solutions
- Assisted customers within the store
- Exceptionally well-versed in providing suggestions to customers based on their individual likes and needs.
Education
Cheyney University of Pennsylvania , Cheyney, PA
Bachelor of Arts from Business Administration and Hotel, Restaurant, Tourism, and Management
05.2023
University Overview
- 4.0 Club Recipient
- Keystone Scholarship Recipient
- Additional Coursework in Org Development, Operations Mgt, Mgn Hotel Ops, Org Behavior, Mgt Labor Relations.
- 3.7 GPA
- Member of Keystone Honors Society, 2019-2023
- Member of Sigma Gamma Rho Sorority Inc, 2022
- President of HRTM 2022-2023
- Graduated magna cum laude
Skills
- Customer Service Management
- Decision Making
- Microsoft Office
- Strong Interpersonal and Communication Skills
- Time Management and Organization
- Customer Support
- Creative Problem Solving
- Data Entry
- Responding to Difficult Customers
- Efficient and Detail-Oriented
Timeline
Program Particpant
Abrdn Future Talent Program Participant
2022.07 - 2022.07
Disney College Program Intern
The Walt Disney Company, Disney Contemporary Resort
2022.01 - 2022.07 (6 months)
Sales Associate
The Home Depot Inc
2021.03 - 2021.09 (6 months)
Cheyney University of Pennsylvania
Bachelor of Arts from Business Administration and Hotel, Restaurant, Tourism, and Management
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