Macie Purtell
Milwaukee
Summary
Dynamic and dedicated Wait Staff Member at Main St Cafe, excelling in customer service and employee training. Known for resolving conflicts effectively and enhancing team collaboration, I consistently delivered exceptional dining experiences while maintaining high standards of cleanliness and efficiency. Passionate about creating a welcoming atmosphere for all guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Main St Cafe
Watertown
01.2022 - 08.2025
- Greeted and welcomed customers, providing menus and answering inquiries.
- Replenished condiments, utensils, and napkins throughout shifts.
- Cleared dishes promptly between courses to maintain dining flow.
- Delivered food and beverages to customers with attentiveness and courtesy.
- Communicated effectively with kitchen staff regarding allergies and special requests.
- Trained new employees on restaurant procedures and service standards.
- Maintained cleanliness of work areas by wiping surfaces and emptying trash cans.
- Resolved customer complaints professionally to uphold a positive dining atmosphere.
Education
High School Diploma -
Watertown High School
Watertown WI06-2025
Skills
- Customer service
- Employee training
- Cash handling
- Time management
- Team collaboration
- Conflict resolution
Accomplishments
- Graduated with Honors
Languages
Spanish
Limited
Certification
- First Aid Training and Certificate
References
References available upon request.
Timeline
Wait Staff Member
Main St Cafe
01.2022 - 08.2025
High School Diploma -
Watertown High School