Macie Sprague
Summary
I am a dedicated and detail-oriented professional with a diverse skill set in customer service, property management, healthcare support, and hospitality. I excel in providing exceptional service, from greeting guests and resolving complaints to assisting dementia patients with daily activities. My experience includes managing leasing processes, conducting property tours, and coordinating resident events. Additionally, I am adept at maintaining accurate records, implementing effective follow-up strategies, and ensuring regulatory compliance. My ability to communicate effectively and foster a positive environment makes me a valuable asset in any setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Agent
The Lyfe @ Missouri
Columbia, MO
09.2023 - 05.2024
- Acted as the main point of contact for residents, addressing concerns, and questions about apartments, floorplans, and pricing while managing package deliveries and coordinating resident events.
- Conducted detailed property tours highlighting amenities, followed up with prospects via text, phone, and email, and finalized leases to meet weekly leasing goals and maintain high occupancy levels.
- Implemented effective follow-up strategies with prospective residents, set up tour appointments, and consistently tracked interactions to ensure timely communication and conversion.
- Created and sent accurate leases, promoted new leasing offers and community events, and utilized property management software to monitor occupancy rates and prelease percentages.
Team Lead Sales/Sales & Management Intern
Buckle
Columbia, MO
03.2022 - 12.2023
- Provided exceptional customer service by greeting guests with a friendly and engaging attitude, ensuring a welcoming atmosphere and a positive first impression.
- Trained and educated team members on comprehensive product knowledge, current sales promotions, company policies, and customer service best practices, thereby enhancing the overall guest shopping experience.
- Assisted guests in identifying and selecting merchandise tailored to their specific needs and preferences, ensuring a personalized and satisfying shopping experience.
- Efficiently managed cash register operations, including opening and closing procedures, utilizing magnetic card readers, processing transactions, balancing cash drawers, and preparing bank deposits to ensure accurate financial records.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Waitress/Bar Server
Crusens Farmington Rd
Peoria, IL
04.2021 - 01.2022
- Executed opening, closing, and side work duties in accordance with established checklists, ensuring a clean and organized work environment.
- Delivered friendly and efficient service by taking food and drink orders, and effectively communicating with bartenders, barbacks, other servers, management, and the owner to facilitate smooth operations.
- Addressed and resolved guest complaints promptly and professionally, ensuring guest satisfaction and fostering a positive dining experience.
- Verified that all patrons were of legal drinking age to comply with regulations and protect the company's liquor license.
Certified Nursing Assistant
Courtyard Estates Of Farmington
Farmington, IL
06.2019 - 04.2021
- Advocated for a high level of care and comfort for dementia patients, ensuring they experience a quality life with dignity and respect.
- Assisted patients with activities of daily living, including meal assistance, transfers using assistive devices, bathing, perineal care, dressing, and grooming, to promote their overall well-being and health.
- Closely observed and monitored physical and emotional changes in patients, promptly reporting any significant findings to ensure the safety and well-being of both patients and staff.
- Accurately recorded and documented all patient behaviors, vital signs, dietary intake, and daily activities to maintain comprehensive and up-to-date medical records.
Education
Bachelor of Science - Business Management
University of Missouri - Columbia
Columbia, MO05.2024
Associate of Arts -
Illinois Central College
East Peoria, IL05.2021
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Social Media Marketing
- Marketing knowledge
- Visual Merchandising
- Promotions planning
- Sales Team Leadership
Certification
Advanced Google Analytics
Volunteer Experience
- Food Bank for Central & Northeast Missouri (40+ hours)
- National Honors Society (35hrs)
- Special Olympics(30 hrs)
- Red Cross Blood Drive
- Salvation Army
Timeline
Leasing Agent
The Lyfe @ Missouri
09.2023 - 05.2024
Team Lead Sales/Sales & Management Intern
Buckle
03.2022 - 12.2023
Waitress/Bar Server
Crusens Farmington Rd
04.2021 - 01.2022
Certified Nursing Assistant
Courtyard Estates Of Farmington
06.2019 - 04.2021
Bachelor of Science - Business Management
University of Missouri - Columbia
Associate of Arts -
Illinois Central College