Macio Byrd
Hickory,US
Summary
Having been through 5 years of undergrad, switching majors, and experiencing tough losses in my life growing up and throughout college. I am fully confident in my ability to adapt and flourish in any environment. Having to persevere is all I have ever known and I will embody that through every task I do. I am seeking to obtain and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Offering excellent communication and good judgment. I am hardworking and a passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Retail Reset Merchandiser
Progressive Retail Services
05.2020 - Current
- Increased customer satisfaction by providing knowledgeable assistance and addressing inquiries promptly.
- Maximized sales potential with strategic product placement based on customer preferences and market trends.
- Elevated overall presentation quality through meticulous attention to detail when setting up displays and signage.
- Optimized space utilization, rearranging shelving configurations as needed to accommodate various product types.
- Collaborated with store management to ensure proper merchandising techniques were utilized for optimal results.
- Reduced out-of-stock occurrences by closely monitoring inventory levels and reporting any discrepancies or concerns promptly.
- Improved store appearance by executing merchandise resets and planogram updates according to client guidelines.
- Mitigated loss prevention risks by identifying potential security vulnerabilities during merchandising activities.
- Supported new team members in their training process, serving as a resource for guidance and best practices.
- Boosted efficiency through regular communication with team members, sharing project updates and relevant information.
- Enhanced product visibility by arranging promotional displays and carefully positioning items on shelves.
- Maintained inventory accuracy, conducting regular audits and reconciling discrepancies in a timely manner.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Campus Recreation Internship
North Carolina Agricultural and Technical State University
08.2022 - 12.2022
- Facilitated individual and group recreation therapy sessions to promote independent community-based recreation
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Led E-Fitness Program with Nintendo Switch
- Created and Organized an original competitive fitness program, that included high scores, several types of games and used devices that were connected to the game
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Ambassador
Amazon RDU9 Fulfillment Center
10.2021 - 07.2022
- Greeted customers and clients to create welcoming atmosphere
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust
- Assisted team with operational policies and procedures to drive services
- Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders
- Liaised and worked collaboratively with colleagues and vendors to support functionality of workspace
- Used hand-held scanners and physical logs to accurately track item movements
- Assembled, sealed and loaded packages into correct trucks
- Removed jams and unblocked conveyor system to maintain flow of goods
- Followed verbal and written instructions to properly move and ship products
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Prevented load shifting or damage by using bracing and strapping techniques
- Removed debris and hazardous materials from packing area to avoid contamination
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed
- Handled inventory control and cycle counting procedures
- Assisted Trainers with during busy periods, developing new skills while boosting warehouse efficiency
- Inspected equipment and used troubleshooting approaches to keep machines operational
- Attended several events per week, establishing professional relationships and achieving political objectives in my official capacity.
Package Handler
FedEx Ground
06.2020 - 08.2020
- Used hand-held scanners and physical logs to accurately track item movements
- Assembled, sealed and loaded packages into correct trucks
- Removed jams and unblocked conveyor system to maintain flow of goods
- Followed verbal and written instructions to properly move and ship products.
Electronics Sales Associate
Concentrix Corporation
05.2018 - 08.2018
- Educated customers on a variety of product offerings, including AT&T products, in order to help them make better purchasing decisions
- Processed credit and debit card payments to complete the customer buying experience
- Processed customer returns and exchanges to refund payments, trade items, and provide store credit
- Educated customers about promotions to increase sales
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns
- Shared product knowledge with customers while making personal recommendations
- Remained calm and used strong problem-solving and interpersonal skills to resolve conflicts
- Answered customers' questions and addressed problems and complaints over the phone
- Answered questions about store policies and concerns to support positive customer experiences.
Car Detailer
Platinum Detailing, Inc.
02.2016 - 05.2016
- Waxed the exteriors of vehicles and then buff them to a brilliant shine
- Buffed them to remove water spots from vehicle windows and windshields
- Washed cars and trucks on a daily basis for a Toyota auto dealership
- Used cleaning, protective, and restorative agents to maintain and improve the appearance of vehicles
- Operated buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
Education
Bachelor of Science - Kinesiology
North Carolina A&T State University
Greensboro, NC01.2022
High School -
Hickory High School
Hickory, NC01.2017
Skills
- Corporate Social Responsibility
- Microsoft Outlook
- Microsoft Excel
- Program Planning
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Meeting Sales Goals
- Speech Clarity
- Goal-Driven
- Educating Consumers
- Program Leadership
Accomplishments
- Dean's List 2x
- Volunteer Work @ Ridgeview Recration Center
Timeline
Campus Recreation Internship
North Carolina Agricultural and Technical State University
08.2022 - 12.2022
Ambassador
Amazon RDU9 Fulfillment Center
10.2021 - 07.2022
Package Handler
FedEx Ground
06.2020 - 08.2020
Retail Reset Merchandiser
Progressive Retail Services
05.2020 - Current
Electronics Sales Associate
Concentrix Corporation
05.2018 - 08.2018
Car Detailer
Platinum Detailing, Inc.
02.2016 - 05.2016
Bachelor of Science - Kinesiology
North Carolina A&T State University
High School -
Hickory High School
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