Mack Borker Jr.
Sierra Vista,AZ
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 10 Years of progressive IT experience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Data Services System Administrator
SOSi
05.2023 - Current
- Virtualization & Data Center Support for 50+ DOD Enterprise sites
- Monitored and supported backup systems on vSAN storage.
- Built and cloned virtual machines, templates and deployed OVA/OVF files in enterprise environment.
- Upgraded compute and store stack virtual machines during operations with no down time.
- Assisted in replacement of hard drives in vSAN environment remotely.
- Increased capacity at sites with vSAN disk clusters with configuring ESXi hosts correctly.
- Performed STIG operations on both NIPR and SIPR systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Windows Server Administrator
SOSi
10.2022 - 05.2023
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed monthly patches for update on 50+ file servers, print servers and application servers.
- Performed ACAS scans on 50+ both NIPR and SIPR servers
- Requested server PKI certificates and installed on individual Windows servers.
- Conducted routine and emergency maintenance of assigned data center equipment
- Performed software installations and upgrades to UNIX or Windows operating systems
- Diagnosed and executed resolution for network and server issues
- Diagnosed and resolved hardware and software issues
Virtualization Systems Administrator
Information Systems Solutions
03.2022 - 10.2022
- VMware vSphere 6.5 - 7.0
- Basic VM Migration, Configuration and Troubleshooting
- Basic Cisco UCS Management
- Basic NetApp On-Tap Management
- Basic STIG procedures on all three applications
- Demonstrated high level of initiative and creativity while tackling difficult tasks
CAC/PKI Helpdesk Specialist
Information Systems Solutions
08.2021 - 03.2022
- Walked user through series of steps to determine problem and implement likely solution to CAC setup for home users
- Provided tech support for CPR system (CAC Pin Reset) workstations for locations that do not have DEERS facilities (State Departments, Foreign Military bases etc).
- Responded to inquiries by phone and email.
- Logged tickets in BMC Remedy Ticket system to maintain accurate, timely records.
- Received 35+ Positive comment cards from customers
Computer Technician
MacPcCareIT - Self Employed
03.2014 - Current
- Linked computers to network and peripheral equipment, including printers and scanners.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed motherboards, processors and graphics cards on desktops and laptops for clients
- Used diagnostic tools to identify hardware failures and replace non-functional components on Mac OS.
- Software used - All commercial antivirus programs, Adobe Creative Cloud applications, All commonly used Apple and Microsoft programs
- Hardware used - Apple and PC desktop and laptop computers. Any and all external hard drive devices.
- Provide support on monthly basis for 25+ clients
Production Manager
AlphaGraphics
05.2014 - 08.2021
- Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.
- Procured required manufacturing equipment and parts.
- Led quality control initiatives to reduce downtime and boost profits.
- Met aggressive production and safety goals while minimizing equipment downtime.
- Provided 100+ customers with quality products
- Reviewed work for quality and compliance with company standards and design specifications
Owner/Operator
Banner Printing Center
02.2008 - 05.2014
- Managed 6+ employees by supervising daily tasks.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Provided 100+ customers with quality products
Manager
Banner Printing Center
10.1997 - 08.2008
- Managed 6+ employees
- Working manager that produced products and helped employees and customers
Printing Press Operator
Banner Printing Center
06.1985 - 09.1997
- Learned printing process on 4+ different offset presses and bindery equipment
- Produced high quality finished printed materials including brochures, flyers, four-color artwork and mailers.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05.1988
Skills
- Repair
- Hardware and Software Installation
- Hardware and Software Configuration
- Technical Support
- Mac OS, Windows, Apple iOS
- Maintenance and Troubleshooting
- System Upgrades
- Security Standards
- Desktop Support
- Chrome, Firefox, Edge and IE
Certification
- CompTIA for Security + SY0-601 - August 8th 2021
- VMware VCTA-DCV - July 22nd 2022
- Microsoft MD-100 - March 12th 2023
- Microsoft MD-102 -Purchased materials and currently studying
Additional Information
36 combined years as a business owner, employee, and manager encompassing graphic arts industry, digital printing and offset printing. 15 total years of computer repair and software installation for business applications and private sector clients. 8+ years of Apple and Windows repair and troubleshooting. 3+ years of System Administration of GOV systems.
Timeline
Data Services System Administrator
SOSi
05.2023 - Current
Windows Server Administrator
SOSi
10.2022 - 05.2023
Virtualization Systems Administrator
Information Systems Solutions
03.2022 - 10.2022
CAC/PKI Helpdesk Specialist
Information Systems Solutions
08.2021 - 03.2022
Production Manager
AlphaGraphics
05.2014 - 08.2021
Computer Technician
MacPcCareIT - Self Employed
03.2014 - Current
Owner/Operator
Banner Printing Center
02.2008 - 05.2014
Manager
Banner Printing Center
10.1997 - 08.2008
Printing Press Operator
Banner Printing Center
06.1985 - 09.1997
High School Diploma -
Buena High School
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