Mack Ferrer
Millersville,MD
Summary
Enthusiastic leader with experience planning, leading and improving operational functions. Strategic in developing policies, managing day to day activities and getting results. Focused on motivating staff and working with diverse personality types and working together to drive improvements.
Overview
16
16
years of professional experience
Work History
Manager
Chick-Fil-A Inc.
Severna Park, MD
06.2019 - Current
- Continually monitor restaurant and take appropriate action to ensure food quality and service quality are consistently met.
- Schedule and direct staff in daily work assignments to maximize productivity.
- Mentor junior Team Members on protocol and procedures of each position to maximize their potential and contributions to Chick-fil-A.
- Resolved inaccurate orders or guest issues quickly to maintain a positive guest experience and resolution.
- Took lead in developing a new position, Customer Experience Monitor (CEM). This role is to monitor our customer scores in accuracy, speed of service, customer resolution, overall cleanliness, and attentiveness and provide solutions to scores that are negatively affect our store goals.
Executive Pastor
Arundel Christian Church
Glen Burnie, MD
03.2011 - 11.2018
- Streamlined operations and prioritized tasks, allowing the Lead Pastor to focus on the church's vision and preaching.
- Created systems and processes in the areas of strategic planning, operations, and personal development.
- Utilized QuickBooks Online, running financial reports, creating budgets, and identifying line item overages and determining causes.
- Provided final authority in any day-to-day purchases, investment, and financial decisions.
- Project managed a $2.3 million building renovation project adding an extra 16,000 square feet of useable space.
- Managed and facilitated employee performance reviews bi-annually.
- Managed our employee benefits: health/ dental/ vision, and 401(k)/ 403(b) plans.
- Responsible for recruitment, creating job descriptions, and putting together a competitive compensation package.
- Responsible orientation and on-boarding of all new hires and transitioning them into our team culture.
Building Manager
Arundel Christian Church
Glen Burnie, MD
01.2010 - 03.2011
- Oversaw church's Information Services through volunteers and contracted services.
- Maintained all equipment by keeping them upgraded to the latest updates and trained on how to use any new features/ devices.
- Coordinated professional contractors for repairs and projects, as well as scheduling building inspections, maintenance, janitorial, and grounds maintenance.
- Oversaw the use of church facilities to approved groups and organizations and the coordination of the church’s master calendar.
- Kept an accurate inventory of all church equipment.
Administrative Assistant
Arundel Christian Church
Glen Burnie, MD
07.2009 - 01.2011
- Managed an excellent and informed first impression with a welcoming, professional presence for all guests.
- Coordinated with our payroll office weekly to ensure accurate timesheet submissions and payroll processing.
- Performed general office duties, including answering multi-line phones, routing telephone calls, or messages to appropriate staff
- Coached new employees on administrative procedures, church policies, and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Deputy Direction Of Operations
Veteran Solutions Inc.
Linthicum Heights, MD
11.2008 - 07.2009
- Plan, direct, and coordinate the development, implementation, deployment and operation of information systems and technology solutions for this Native-American/ Veteran-owned small business
- Prepare and present PowerPoint presentations to our President/ CEO and Contracting Officers
- Supported company headquarters in the completion of all tasks necessary to seek and win new business (contracting) opportunities
- Directly responsible for the accurate preparation and timely distribution of weekly, monthly and quarterly reports to all company employees
Education
Associate of Arts - General Studies
Community College of The Air Force
Montgomery, ALSkills
- Leadership and Team Development
- Performance Management
- Strong Problem-solving Ability
- Report analysis
- Policy and procedure modification
- Staff management
- Planning and execution
Military
Information Management, D.C. Air National Guard, Joint Base Andrews, MD, 01/2008 – 09/2009
• Management of electronic and manual publications and forms development.
• Established and maintained offices of records and performed workgroup management (information systems and technology support) functions.
• Managed hardware and software, performed configuration, management, and initial diagnostics on information systems.
Security Forces, Maryland Air National Guard, Baltimore, MD, 10/2003 – 03/2007
• Performed law enforcement, force protection, and air base defense functions.
• Served in a seven-month tour of duty in Kirkuk, Iraq; Received a coin from the base commander for keeping the morale of my troops high under stressful conditions.
• Maintained proficiency on a variety of weapons, operating communications equipment, vehicles, and other special purpose equipment.
• Selected to be the Career Development Courses (CDC) liaison officer, ensuring all enlisted personnel received the tools and equipment to complete their courses. I personally spent time with each veteran to prepare them for their exam(s).
Services Support Technician, Maryland Air National Guard, Baltimore, MD, 09/1998 – 10/2003
• Responsible preparing and providing food for over 2,500 military personnel one weekend a month.
• Set up serving lines, garnished food items, and applied food protection and sanitation measures in field and garrison environments.
Timeline
Manager
Chick-Fil-A Inc.
06.2019 - Current
Executive Pastor
Arundel Christian Church
03.2011 - 11.2018
Building Manager
Arundel Christian Church
01.2010 - 03.2011
Administrative Assistant
Arundel Christian Church
07.2009 - 01.2011
Deputy Direction Of Operations
Veteran Solutions Inc.
11.2008 - 07.2009
Associate of Arts - General Studies
Community College of The Air Force
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