Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mackala Thompson

Oxford,NC

Summary

Highly motivated and committed medical assistant with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Bealls
11.2023 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Package Handler

Fed Ex Ground
10.2023 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Helped train new employees in safe practices and warehouse procedures.

Medical Assistant

The Children's Doctors
08.2021 - 09.2023
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient spirometry.
  • Measured patient pulse oximetry.

Certified Nursing Assistant

Meritus Medical Center
09.2019 - 08.2021
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s nee
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Education

No Degree - Nursing

Hagerstown Community College
Hagerstown, MD
05.2019

Skills

  • Medical Office Administration
  • Patient-Focused Care
  • Payment Collection
  • Patient Flow Management
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Listening Skills
  • Complex Problem-Solving
  • CPR
  • Patient Scheduling
  • HIPAA Compliance

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Peak All Star Award (FedEx)

Certification

CPR Certified

Timeline

Sales Associate

Bealls
11.2023 - Current

Package Handler

Fed Ex Ground
10.2023 - Current

Medical Assistant

The Children's Doctors
08.2021 - 09.2023

Certified Nursing Assistant

Meritus Medical Center
09.2019 - 08.2021

No Degree - Nursing

Hagerstown Community College

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Mackala Thompson