Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
writing,and practicing cosmetology
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Mackeah James

Denton,TX

Summary

Am very driven by a strong work ethic and exceptional communication skills, significantly enhanced guest relations at RaceTrac, leading to improved customer satisfaction. Skilled in reservation management and adept at leveraging guest feedback for service excellence, approach resulted in notable achievements in both retail and hospitality sectors, without relying on numerical percentages. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Store Guest Associate

RaceTrac
01.2024 - 08.2024
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Utilized language skills when necessary to engage with international guests making them feel more welcome during their stay.
  • Handled sensitive situations discreetly, preserving both the reputation of the hotel brand as well as the privacy of its guests.
  • Coordinated with housekeeping staff to ensure prompt room availability and optimal cleanliness standards for incoming guests.

Stylist

Windsor Fashions
04.2022 - 01.2024
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.

Store Associate

Jersey Mike's Subs
09.2021 - 01.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Education

High School Diploma -

DR. Ralphs Poteet High School
Mesquite, TX
05.2024

Skills

  • Strong Work Ethic
  • Exceptional communication
  • Guest Relations
  • Reservation Management
  • Customer Service
  • Detail Oriented
  • Issue Resolution
  • Financial Transactions
  • Product Sales
  • Problem-Solving
  • Teamwork and Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Guest Associate

RaceTrac
01.2024 - 08.2024

Stylist

Windsor Fashions
04.2022 - 01.2024

Store Associate

Jersey Mike's Subs
09.2021 - 01.2024

High School Diploma -

DR. Ralphs Poteet High School

writing,and practicing cosmetology

Hello, I am a 18 year old full time student at university of north texas. I've been on my own since i was 15 years old and managed to make my way up each year academically im still adjusting to this new environment as I enter my freshman year of college,but im ready for a fresh start. i would be honored to be considered for this roll thank you.

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Mackeah James