Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Mackenna Carroll

Celina

Summary

Dynamic and results-oriented professional with a proven track record at Sephora, enhancing customer satisfaction through expert beauty consultations and personalized recommendations. Skilled in makeup application and skin analysis, coupled with exceptional customer service and team collaboration abilities. Achieved significant sales growth by leveraging in-depth beauty product knowledge and trends.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Recently completed my written practical exam for Esthetics and I am excited to take my next step into the beauty industry!

Overview

3
3
years of professional experience

Work History

Beauty Advisor

Sephora
03.2024 - 01.2025
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

Server/Host

Bongo Beaux’s
05.2022 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Baker/Cashier

Beard Papa's
11.2021 - 04.2022
  • Complied with health and safety codes to protect staff and customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.

Education

Certificate - Esthetics

Paul Mitchell The School
Dallas
02-2024

High School Diploma -

Sanger High School
Sanger, CA
06-2021

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Sales proficiency
  • Personalized recommendations
  • Beauty trends
  • Relationship building
  • Makeup application
  • Skin analysis
  • Esthetics
  • Cosmetics and facial care services
  • Beauty product knowledge

Languages

English
Native or Bilingual

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Baking
  • Reading
  • Video Gaming

Timeline

Beauty Advisor

Sephora
03.2024 - 01.2025

Server/Host

Bongo Beaux’s
05.2022 - 02.2024

Baker/Cashier

Beard Papa's
11.2021 - 04.2022

Certificate - Esthetics

Paul Mitchell The School

High School Diploma -

Sanger High School

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Mackenna Carroll