Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Mackenna Kerrigan

St Petersburg,FL

Summary

Always worked hard, putting the costumers first to make sure their visit was perfect. Giving a positive attitude, teaching new hires the duty of the job. In a retirement home make sure they feel happy and at home. Giving great communication skills while working. In 2023 won employee of the quarter for chick fil la. Always willing to help where it was needed. Studied communication in college & feel confident on what needs to be said/done. Always willing to give a helping hand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hostess

LaLa St Pete
07.2025 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Windsor Pointe Community Association
04.2023 - 06.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders.
  • Created warm relationships with the residents who lived in the independent living community.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers’ questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

TEAM LEADER

Chick-fil-A
04.2022 - 09.2024
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

HOSTESS

Outback Steakhouse
04.2021 - 08.2021
  • Communicating with people and handling reservations
  • Seating people for lunch/dinner.
  • Stay organized at hostess stand.
  • Give warm welcoming to people coming in.

PHOTOGRAPHER

Tampa Bay Rays
06.2019 - 10.2019
  • Fan photographer for the tampa bay rays
  • Going up to fans to see if they would like their photo taken
  • Selling photo packages.

Education

Bachelor of Arts - General Studies / Communications

University of North Florida
Jacksonville
05.2025

Skills

  • Server Improvements
  • Order Accuracy
  • Sales Expertise
  • Process Monitoring
  • Workflow Coordination
  • Identification Requirements
  • Menu Memorization
  • Guest Flow
  • Table Preparation
  • Communications Protocols
  • Table Bussing

Certification

  • Fundamentals of Speech
  • Media Theories and Effects
  • Media Literacy
  • Professional Communications and Advertising
  • Advanced Writing for the Media
  • Principles of Advertising
  • Social Media for Communication
  • Mass Communication Research
  • Public Relations in Writing
  • Public Relation Cases
  • Career Planning / Professional Success

LANGUAGES

English | native

Timeline

Hostess

LaLa St Pete
07.2025 - Current

Windsor Pointe Community Association
04.2023 - 06.2025

TEAM LEADER

Chick-fil-A
04.2022 - 09.2024

HOSTESS

Outback Steakhouse
04.2021 - 08.2021

PHOTOGRAPHER

Tampa Bay Rays
06.2019 - 10.2019

Bachelor of Arts - General Studies / Communications

University of North Florida

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