Mackenna Swan
Sheridan,WY
Summary
Dedicated professional with a proven track record in customer service and relationship building. Known for exceptional communication and attention to detail, ensuring high customer satisfaction and efficient service delivery.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Nutritional Assistant
Sheridan Memorial Hospital
Sheridan
06.2024 - Current
- Educated patients on nutrition and dietary guidelines during consultations.
- Collaborated with kitchen staff to ensure accurate meal preparation and delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Personal Shopper
Walmart
Laramie, WY
05.2019 - 03.2024
- Assisted customers in selecting items that met their individual needs and preferences.
- Assisted customers in helping them find what they need in the store.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and answered product or service questions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Identified customer needs by asking questions and advising on best solutions.
- Provided assistance in other departments when needed
Childcare Assistant Teacher
YMCA Child Development Center
Sheridan, WY
02.2016 - 05.2019
- Assisted Lead Teacher in planning and implementing age-appropriate activities for children.
- Organized daily classroom routines, including snack time, story time, and outdoor playtime.
- Provided guidance to children on appropriate behavior during class activities.
- Monitored the safety of children at all times while they were playing or engaging in activities.
- Helped with mealtime preparation, clean up and serving meals to the children.
- Provided individual attention to each student by addressing their needs promptly and positively reinforcing desired behaviors.
- Supervised playgrounds and other recreational areas to ensure safety of the children at all times.
- Attended staff meetings regularly to discuss new strategies for providing quality childcare services.
- Developed strong relationships with parents by keeping them informed about their child's progress and any behavioral issues that may arise.
- Worked closely with colleagues to create an inviting atmosphere where every child felt welcome, safe, respected and valued.
Education
High School Diploma -
Sheridan High School
Sheridan, WYSome College (No Degree) - English
Northern Wyoming Community College District - Sheridan College
Sheridan, WYSkills
- Relationship Building
- Attention to Detail
- Planning and Organization
- Upbeat and Outgoing Attitude
- Customer Service
- Physical Stamina
- Excellent Communication
- Time management abilities
- Adaptability and Flexibility
- Multitasking
- Task Prioritization
- Problem-solving abilities
- Time Management
- Reliability
- Organizational Skills
- Self Motivation
- Efficient Cleaning Techniques
- Exceptional time management
- Health and Safety Regulations
Timeline
Nutritional Assistant
Sheridan Memorial Hospital
06.2024 - Current
Personal Shopper
Walmart
05.2019 - 03.2024
Childcare Assistant Teacher
YMCA Child Development Center
02.2016 - 05.2019
High School Diploma -
Sheridan High School
Some College (No Degree) - English
Northern Wyoming Community College District - Sheridan College