Overview
Work History
Education
Skills
Timeline
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Mackenzee Lance

Chattanooga,TN

Overview

6
6
years of professional experience

Work History

Administrative Specialist

NWA Appraisals
03.2024 - Current
  • Managed remote administrative operations for a real-estate appraisal business, overseeing scheduling coordination, client correspondence, accounts payable + accounts receivable & document management while serving as a strategic support partner to executive leadership.

Litigation Specialist

Arvest Bank
03.2021 - 02.2024
  • Managed financial litigation matters from case initiation through resolution, partnering closely with attorneys to coordinate strategy, prepare & review complex legal documentation, monitor case timelines & regulatory requirements, & track critical milestones to ensure timely, accurate & compliant case outcomes.

Financial Services Representative

Arvest Bank
06.2020 - 03.2021
  • Managed a high-volume mortgage collections portfolio during the COVID-19 pandemic, negotiating payment arrangements & loss mitigation solutions for borrowers experiencing financial hardship. Utilized strong communication, conflict resolution, & account management skills to resolve delinquent accounts while maintaining confidentiality & compliance with federal regulations, consumer protection standards & internal servicing guidelines.

Education

Bachelor of Science - Political Science

John Brown University
05.2020

Skills

  • Operations Administration & Workflow Coordination
  • Mortgage Servicing, Collections & Loss Mitigation
  • Financial Documentation, Reporting & Reconciliation
  • Budget Tracking, Payroll Processing & Expense Management
  • Regulatory Compliance & Risk Mitigation
  • Legal Documentation Review & Case Tracking
  • Records Management & SharePoint Administration
  • Data Analysis & Reporting using Microsoft Excel
  • Advanced Microsoft Office Proficiency
  • Procurement, Purchasing & Vendor Coordination
  • Customer Service, Client Communication & Conflict Resolution
  • Confidential Information Handling & Administrative Discretion

Timeline

Administrative Specialist

NWA Appraisals
03.2024 - Current

Litigation Specialist

Arvest Bank
03.2021 - 02.2024

Financial Services Representative

Arvest Bank
06.2020 - 03.2021

Bachelor of Science - Political Science

John Brown University
Mackenzee Lance