Managed remote administrative operations for a real-estate appraisal business, overseeing scheduling coordination, client correspondence, accounts payable + accounts receivable & document management while serving as a strategic support partner to executive leadership.
Litigation Specialist
Arvest Bank
03.2021 - 02.2024
Managed financial litigation matters from case initiation through resolution, partnering closely with attorneys to coordinate strategy, prepare & review complex legal documentation, monitor case timelines & regulatory requirements, & track critical milestones to ensure timely, accurate & compliant case outcomes.
Financial Services Representative
Arvest Bank
06.2020 - 03.2021
Managed a high-volume mortgage collections portfolio during the COVID-19 pandemic, negotiating payment arrangements & loss mitigation solutions for borrowers experiencing financial hardship. Utilized strong communication, conflict resolution, & account management skills to resolve delinquent accounts while maintaining confidentiality & compliance with federal regulations, consumer protection standards & internal servicing guidelines.