Mackenzi Carnahan
Isanti,MN
Summary
Accomplished healthcare professional with a proven track record at Allina Health, adept in telephone skills and patient care. Expertise in enhancing patient satisfaction and streamlining communication, demonstrated by developing effective training programs and reducing wait times. Skilled in organization and verbal communication, consistently promoting privacy and positive behaviors.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
Nystrom & Associates
Otsego, MN
07.2024 - 08.2024
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Behavior Technician
Northway Academy
Elk River, MN
09.2023 - 07.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Health Unit Coordinator
Allina Health Cambridge Medical Center
Cambridge, MN
04.2023 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
PCT
Allina Health Mercy Hospital
Fridley, MN
11.2022 - 04.2023
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Promoted a culture of excellence within the PCT program by setting high expectations for both academic achievement and professional conduct among students.
- Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
CNA
Park River Estates Care Center
Coon Rapids, MN
04.2022 - 11.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Gracepointe Crossing
Cambridge, MN
08.2019 - 11.2021
Education
Diploma -
Cambridge Isanti High School
Cambridge, MN06.2019
Skills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Organization
- Fast learner
Timeline
Front Office Receptionist
Nystrom & Associates
07.2024 - 08.2024
Behavior Technician
Northway Academy
09.2023 - 07.2024
Health Unit Coordinator
Allina Health Cambridge Medical Center
04.2023 - 09.2023
PCT
Allina Health Mercy Hospital
11.2022 - 04.2023
CNA
Park River Estates Care Center
04.2022 - 11.2022
CNA
Gracepointe Crossing
08.2019 - 11.2021
Diploma -
Cambridge Isanti High School