Mackenzie Abrams
Franklin,ID
Summary
Customer-Focused Server Assistant experienced in enhancing guest satisfaction and streamlining restaurant operations. Delivered exceptional service through effective communication, problem-solving, and proficient use of POS systems. Contributed to a welcoming environment that encourages repeat business while thriving in fast-paced, high-standard settings.
Overview
1
1
year of professional experience
Work History
Backwaiter/takeout/hostess
PF Chang’s
Dayton, OH
11.2025 - Current
- Prepared and packaged special dietary orders attentively, ensuring accuracy that enhanced customer trust and repeat takeout business.
- Processed customer payments and issued receipts promptly, contributing to smooth transaction flow and increased guest satisfaction during busy shifts.
- Streamlined communication between kitchen and takeout staff to prevent order errors, fostering a more reliable service experience for customers.
- Coordinated timely restocking of condiments and utensils, ensuring seamless service flow and improving guest convenience during peak hours.
- Balanced cash drawers accurately at shift end, maintaining financial integrity and preventing discrepancies in daily takeout operations.
- Delivered food orders to tables efficiently while addressing guest requests. Getting refills, sauces, anything extra they need with a quick and efficient pace.
- Maintained knowledge of menu items to assist guests with selections and inquiries.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Barista/cashier
Biggby
Middleboro, OH
03.2025 - 09.2025
- Handled complex beverage orders with precision, ensuring consistent product quality and elevating customer satisfaction during peak service hours.
- Handled cash and digital payments accurately, ensuring seamless transaction flow and enhancing overall customer trust during busy service hours.
- Engaged with customers to resolve order discrepancies promptly, ensuring smooth service flow and enhancing overall guest satisfaction during busy shifts.
- Resolved order discrepancies promptly, ensuring smooth service flow and enhancing guest satisfaction during busy shifts.
- Handled customer complaints professionally, ensuring satisfaction with service received.
- Maintained cleanliness and sanitation of equipment and work areas, ensuring health code compliance and creating a safe environment for customers and staff.
- Ensured café workspace and equipment remained clean and organized by regularly tidying and sanitizing areas.
- Addressed customer complaints professionally, ensuring satisfaction with service received.
Education
High School Diploma -
Ohio Virtual Academy
Mason OHSkills
- Food handling safety
- Health code compliance
- Menu knowledge
- POS systems
- Supply restocking
- Efficient food delivery
- Team collaboration
- Customer service focus
- Problem-solving
- Dependable work ethic
- Reliability and punctuality
- Adaptive thinking
- Verbal and written communication
- Adaptable work hours
Timeline
Backwaiter/takeout/hostess
PF Chang’s
11.2025 - Current
Barista/cashier
Biggby
03.2025 - 09.2025
High School Diploma -
Ohio Virtual Academy