MacKenzie Acierno
Youngstown
Summary
While employed at Buffalo Wild Wings I started as a host, then a server and currently bartend now. I have learned a lot of useful skills along the way that have helped me achieve goals such as employee of the month, employee of the quarter etc. To highlight some, I excel at customer service and hospitality, making sure everyone has an amazing experience dining with me, along with creating long lasting relations with guests. Memorizing drink recipe's and menu items play a large role in achieving customers needs while working with coworkers to keep a very well organized and clean workspace. I am also a great team player, helping coworkers with my experience by answering questions and problem solving. Overall I bring a bright and upbeat energy to work everyday.
Overview
6
6
years of professional experience
Work History
Bartender
Buffalo Wild Wings
01.2023 - Current
- Provided exceptional customer service by quickly addressing guest needs and inquiries.
- Maintained cleanliness and organization of bar area according to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Restaurant Server
Buffalo Wild Wings
01.2020 - Current
- Delivered exceptional customer service, enhancing guest experiences and satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment..
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Canfield High School
Canfield, OHSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Payment processing
- Menu memorization
Timeline
Bartender
Buffalo Wild Wings
01.2023 - Current
Restaurant Server
Buffalo Wild Wings
01.2020 - Current
High School Diploma -
Canfield High School