Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Acosta

Skiatook,OK

Summary

Dynamic professional with proven expertise in customer relations, accounts receivable management, and optometry. Demonstrated ability to enhance client satisfaction and streamline financial processes.

Overview

6
6
years of professional experience

Work History

Optical Technician

The Eye and Vision Center
Owasso, OK
10.2021 - Current
  • Collected and recorded patient information, medical history, and optical test results for the doctor.
  • Provide excellent customer service to meet patients' vision needs and solve any concerns to promote repeat business.
  • Collaborated with our insurance billing specialist to resolve any invoice discrepancies, and corrected claims.
  • I prepare, analyze, and submit claims for exams, eyeglasses, and contacts to insurance carriers.
  • Some additional duties include working on the aging report in accounts receivable, and sending out statements.
  • Managed incoming calls to help service patients' needs regarding scheduling, eyeglasses, contacts, and any ocular concerns.

Sales Associate

Kum & Go
Skiatook, OK
05.2019 - 01.2021
  • Identified opportunities for improving customer experience.
  • Managed store operations independently, including customer transactions, merchandise stocking, preparing fresh beverages, and cleaning.
  • Performed price checks and changes on promotional sales in accordance with store policies.
  • Administered end-of-shift duties by balancing the register and comparing it with the end-of-shift receipt.

Education

High School Diploma -

Skiatook High School
Skiatook, OK
05-2019

Skills

  • Customer service
  • Phone communication
  • Time management
  • Problem solving
  • Adaptability
  • Team collaboration

Timeline

Optical Technician

The Eye and Vision Center
10.2021 - Current

Sales Associate

Kum & Go
05.2019 - 01.2021

High School Diploma -

Skiatook High School

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