Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Bainbridge

Pittsville

Summary

Dynamic professional with a proven track record in enhancing customer experiences and boosting sales at Fager's Island. Skilled in relationship building and sales techniques, demonstrated through securing new customer relationships and mentoring teams to increase bar profitability. Exceptional in providing outstanding service and problem-solving, ensuring customer satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

Server/Bartender

Fager's Island
09.2023 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Cultivated warm relationships with regular customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Head Bartender

Thacher & Rye
09.2020 - 09.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server/ Bartender

Family Meal
04.2014 - 03.2020
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.

Education

Bachelor of Arts - Business Management

Salisbury University
Salisbury, MD
12-2025

Associate of Arts - General Studies

Frederick Community College
Frederick, MD

Skills

  • Sales techniques
  • Exceptional customer service
  • Outgoing personality
  • Meeting deadlines
  • Excellent communication skills
  • Problem-solving
  • Relationship building

Timeline

Server/Bartender

Fager's Island
09.2023 - Current

Head Bartender

Thacher & Rye
09.2020 - 09.2023

Server/ Bartender

Family Meal
04.2014 - 03.2020

Bachelor of Arts - Business Management

Salisbury University

Associate of Arts - General Studies

Frederick Community College

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Mackenzie Bainbridge