Mackenzie Bellerose
Seffner,FL
Summary
Versatile and customer-focused hospitality professional with experience as a host, busser, and server assistant. Adept at ensuring smooth restaurant operations by supporting servers, maintaining clean and organized dining areas, and providing excellent guest service. Skilled in multitasking, communication, and maintaining a positive atmosphere for guests and team members alike. Proven ability to work efficiently in fast-paced environments while upholding high standards of service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Outback Steakhouse
Temple Terrace, Florida
06.2023 - 04.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
Server Assistant
Outback Steakhouse
Temple Terrace
06.2023 - 04.2024
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Delivered exceptional customer service through friendly interactions with guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Set up tables and chairs for parties and large groups.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Busser
Outback Steakhouse
Temple Terrace
06.2023 - 04.2024
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of restaurant dining area throughout shift.
To-Go Server
Outback Steakhouse
Temple Terrace
06.2023 - 04.2024
- Greeted customers and provided menus.
- Organized and tracked to-go orders while maintaining accuracy.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Processed payments accurately and efficiently using POS system.
- Ensured compliance with health safety standards for all food handling procedures.
Education
High School Diploma -
Virtual School
Tampa, FL05-2024
Some College (No Degree) - Business Administration And Management
Hillsborough Community College
Tampa, FLSkills
- Dining room management
- Group reservations management
- Food inspection
- Dining customer service
- Front-of-house display creation
- High volume dining
- Reservation coordination
- Problem-solving
- Dining area maintenance
- Safe food handling
- Take-out service
- Scheduling
- Hospitality management
- Item promotion
- Communication skills
- Excellent time management skills
Timeline
Restaurant Hostess
Outback Steakhouse
06.2023 - 04.2024
Server Assistant
Outback Steakhouse
06.2023 - 04.2024
Busser
Outback Steakhouse
06.2023 - 04.2024
To-Go Server
Outback Steakhouse
06.2023 - 04.2024
High School Diploma -
Virtual School
Some College (No Degree) - Business Administration And Management
Hillsborough Community College