Mackenzie Biggs
Lake Villa
Summary
Professional leader with extensive experience and readiness for strategic leadership roles. Demonstrates strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in strategic planning, conflict resolution, and stakeholder engagement. Known for reliability, integrity, and fostering collaborative environment.
Overview
6
6
years of professional experience
Work History
Cashier/Store Clerk
Lauretta's Bake Shop and Cafe
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Courtesy Clerk/Cashier
Jewel Osco
11.2019 - 11.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Sales Associate/Cashier
Bath and Body Works
11.2021 - 02.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier/Merchandise Clerk
Six Flags Great America
06.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Pink Wings Co-Chair
Kappa Phi Eta
12.2023 - Current
- Company Overview: A local social sorority that facilitated multiple philanthropic community events for local charities
- Managed and coordinated a team of volunteers to successfully plan and execute events
- Collaborated with other organization members to develop effective communication plans and ensure timely delivery of projects
- Planned, coordinated and finalized flyers and promotional material for philanthropic events
- Assisted in facilitating the Pink Wings philanthropic events
- A local social sorority that facilitated multiple philanthropic community events for local charities
RockOut Co-Chair
Kappa Phi Eta
12.2023 - Current
- Company Overview: A local social sorority that facilitated multiple philanthropic community events for local charities
- Leveraged exceptional problem solving skills to resolve conflicts between teams or departments quickly and effectively
- Identified areas for improvement in existing processes and developed solutions to increase efficiency
- Collaborated with other organization members to develop effective communication plans and ensure timely delivery of projects
- Demonstrated strong leadership capabilities while overseeing the operations of multiple committees
- Prepared, managed, and finalized the Rock Out for Autism philanthropic event
- A local social sorority that facilitated multiple philanthropic community events for local charities
Education
Bachelor of Arts - Management And Marketing
Carthage College
Kenosha, WI01-2027
Associate of Arts - Management And Marketing
College of Lake County
Lake County, IL12.2022
Skills
- Relationship Cultivation
- Leadership
- Work Ethic and Integrity
- Customer Relations
- Written and verbal communication
- Issue Resolution
- Mentoring
- Meeting facilitation
- Diversity awareness
- Teamwork and collaboration
Organizational Involvement
- Kappa Phi Eta, a local social sorority that facilitated multiple philanthropic community events for local charities.
- National Society of Leadership and Success (NSLS) - A national honor society for scholars, specifically involved in Carthage College's local chapter.
Community Service
- Pink Wings Chair, Kappa Phi Eta, Kenosha, Wisconsin, 12/01/23, Present, Managed and coordinated a team of volunteers to successfully plan and execute events., Collaborated with other organization members to develop effective communication plans and ensure timely delivery of projects., Planned, coordinated and finalized flyers and promotional material for philanthropic events., Assisted in facilitating the Pink Wings philanthropic events.
- RockOut Co-Chair, Kappa Phi Eta, Kenosha, Wisconsin, 12/01/23, 12/05/2024, Leveraged exceptional problem solving skills to resolve conflicts between teams or departments quickly and effectively., Identified areas for improvement in existing processes and developed solutions to increase efficiency., Collaborated with other organization members to develop effective communication plans and ensure timely delivery of projects., Demonstrated strong leadership capabilities while overseeing the operations of multiple committees., Prepared, managed, and finalized the Rock Out for Autism philanthropic event.
Timeline
Pink Wings Co-Chair
Kappa Phi Eta
12.2023 - Current
RockOut Co-Chair
Kappa Phi Eta
12.2023 - Current
Cashier/Store Clerk
Lauretta's Bake Shop and Cafe
11.2023 - Current
Sales Associate/Cashier
Bath and Body Works
11.2021 - 02.2023
Courtesy Clerk/Cashier
Jewel Osco
11.2019 - 11.2023
Cashier/Merchandise Clerk
Six Flags Great America
06.2019 - 10.2019
Bachelor of Arts - Management And Marketing
Carthage College
Associate of Arts - Management And Marketing
College of Lake County
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