Mackenzie Bledsoe
San Antonio,Texas
Summary
Experienced healthcare access professional skilled in ensuring seamless patient admissions and registration processes. Currently pursuing a Bachelor's degree in Nursing. Demonstrated ability to collaborate effectively within a team to achieve organizational goals and adapt to changing requirements. Proficient in patient communication, insurance verification, and data management, providing reliable support in high-paced environments. Recognized for maintaining high standards and consistently delivering positive results.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Odessa Regional Medical Center
03.2023 - 11.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Assistant Manager
Cashway West
01.2019 - 02.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Substitute Teacher
Midland ISD
01.2020 - 05.2022
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Science - Nursing
Hallmark University
San Antonio, TX02-2027
High School Diploma -
Permian High School
Odessa, TX05-2018
Skills
- Basic Life Support (BLS) – Certified
- Suturing – Certified via Heartfire Missions
- Patient care & hygiene
- IV initiation
- Teamwork & adaptability
- Cross-cultural communication
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- EMR
- Quality assurance
- Flexible schedule
- Eligibility determination
- Conflict resolution
- Patient education
- Information collection
- Referral coordination
- Verbal and written communication
- Data entry
- Intake assessment
- Medical coding
- Insurance company billing
- Complaint processing
- Privacy regulations knowledge
- Multi-line telephone systems
- Patient confidentiality and data security
- Clerical and filing support
- Database search and data entry skills
- Interpreting physician orders
- Vital Sign interpretation
- Specimen Collection
- Accu-check (Glucose)
- De-escalation/ Crisis Management
- BLS Certified
- First Aid Certification
- Adaptability
- Assisting Patients with ambulation as needed
- Fall Risk Preventions
- Catheter Care
- Patient Interaction and Safety
- Emotional Support and Compassionate Care
Affiliations
- Student Nursing Association — Member since Dec 2024
- Participate in professional development events and skill-building workshops.
- Collaborate with peers and faculty to support community outreach and nursing advocacy.
Relevant Coursework
- Health assessment
- Theoretical and Evidence Based Practice
- Fundamentals 1 & 2 (lecture, lab, clinical)
- Pharmacology
- Pathophysiology
- Anatomy and Physiology
- Microbiology
Clinical Experience
- Heartfire Missions, Ecuador & Israel
- Short-Term Medical Missionary — July 2019 (Ecuador), June 2023 (Israel)
- Supported pre- and post-operative patient care.
- Initiated IVs and assisted with suturing during surgeries (e.g., deviated septum).
- Gained hands-on experience in global healthcare and medical missions.
- Fundamentals Clinical Rotations
- Assisted with patient mobility (bed-to-chair, wheelchair).
- Performed daily hygiene tasks, including bed baths and bedding changes.
Languages
English
Native or Bilingual
Timeline
Patient Access Representative
Odessa Regional Medical Center
03.2023 - 11.2024
Substitute Teacher
Midland ISD
01.2020 - 05.2022
Assistant Manager
Cashway West
01.2019 - 02.2023
Bachelor of Science - Nursing
Hallmark University
High School Diploma -
Permian High School
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