Mackenzie Bonta
Knoxville,TN
Summary
Detail-oriented professional with strong organizational and problem-solving skills, transitioning into UX Design. Focused on creating intuitive, user-centered experiences through research, wireframing, and iterative design. Eager to contribute to collaborative teams and deliver impactful digital solutions.
Overview
9
9
years of professional experience
Work History
Head Bartender
Brother Wolf
Knoxville, TN
09.2021 - Current
- Led bar operations, ensuring high standards of service and product quality.
- Developed innovative cocktail menu, enhancing customer experience and satisfaction.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Established relationships with suppliers, negotiating favorable terms for product procurement.
- Coordinated with multiple departments for event planning, ensuring seamless execution of company functions.
Head Bartender
Nama
Knoxville, TN
06.2019 - 01.2022
- Implemented staff scheduling system, optimizing coverage during peak hours.
- Collaborated with kitchen staff to create complementary beverage pairings for menu items.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Server Supervisor
Chop House Steak & Seafood
Knoxville, TN
07.2017 - 08.2019
- Supervised daily operations, ensuring high-quality service and guest satisfaction.
- Trained and mentored new staff, enhancing team performance and service standards.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
Education
Bachelor of Science - User Experience Design
Western Governors University
Salt Lake City, UT05-2027
Skills
- Social media marketing
- Sales and upselling techniques
- Promotional event execution
- Highly reliable
- Complex problem-solving
- Innovative mindset
- Attention to detail
Timeline
Head Bartender
Brother Wolf
09.2021 - Current
Head Bartender
Nama
06.2019 - 01.2022
Server Supervisor
Chop House Steak & Seafood
07.2017 - 08.2019
Bachelor of Science - User Experience Design
Western Governors University