Mackenzie Boone

Dependable and reliable security presence while maintaining a safe and secure environment and observing situations while keeping up with guest experience

• Monitored CCTV systems to identify suspicious activity and support theft prevention efforts.
• Investigated incidents while adhering to company policies and procedures.
• Responded to theft incidents and emergency situations, ensuring safety compliance.
• Partnered with law enforcement and emergency services for coordinated responses.
• Maintained a visible security presence throughout the store while providing exceptional guest service.
• Conducted routine safety inspections and hourly checks to uphold safe practices on patrols
• Handled sensitive security information with utmost confidentiality. with confidentiality and discretion.

Worked my way up from regular worker to manager who supervised daily operations, ensuring a safe environment for all clients and workers. Maintained accurate records of each dog's daily needs. Some more of my daily tasks include

• Ensured a safe environment for clients and workers while supervising daily operations.
• Cultivated strong customer relationships to promote loyalty.
• Managed supplies and inventory to support uninterrupted business functions.
• Performed administrative tasks, including scheduling appointments and processing payments.

Worked closely with a group of people to tend to animals' daily needs and routines, including feeding, grooming, and ensuring clean living spaces while monitoring animal behavior and reporting back to management for any further actions needed.

• Ensured cleanliness of living spaces while overseeing daily routines for 25+ dogs.
• Reported animal behavior observations to management for appropriate interventions.
• Delivered complete grooming services and administered medications as required.
• Effectively managed temperament among dogs during 10-hour shifts in a daycare environment

United Way uses a program called First Call for help focused on the community, with daily assessment of needs and help with community resources like food,housing, utility assistance, employment services, etc. Working with the community to better its public who reside within hard times. Some responsibilities include

• Responded to high volumes of daily inquiries, providing essential community resources efficiently.
• Maintained confidentiality of records and reports to safeguard sensitive information.
• Managed timely assistance for individuals facing hardships, ensuring swift support delivery.
• Operated in a fast-paced environment, handling over 20 clients per shift effectively.