Hi, I’m
Mackenzie Boschan
Greer,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals, and bring 10+ years of customer service experience and 5+ years of computer experience; ranging from Microsoft Excel, to Adobe Photoshop and AutoCAD among others.
Overview
5
years of professional experience
Work History
Tipsy Taco
Keyholder Manager
02.2024 - Current
Job overview
- Maintained cash handling procedures and reconciled cash and credit transactions to maintain accurate daily financial reports in Microsoft Excel.
- Oversaw inventory to minimize waste and maintain adequate stock levels for ease of operation.
- Addressed any and all customer concerns, questions and complaints, promptly ensuring satisfied guests and excellent customer relationships.
- Managed daily activities of staff, providing guidance and helpful support for a seamless delivery of customer service.
Tipsy Taco
Lead Bartender
04.2023 - Current
Job overview
- Kept detailed, daily inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service practices to maintain consistent performance.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties swiftly, as well as setting up for incoming shifts and preparing cash drawers.
City Range Steakhouse Grill
Bartender
02.2021 - 11.2023
Job overview
- Served high customer volumes during private reserved events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer relations by providing friendly, excellent service and crafting high-quality cocktails.
City Range Steakhouse Grill
Cocktail Server
01.2019 - 03.2021
Job overview
- Provided attentive service, regularly checking in on guests to ensure their needs were beyond met.
- Developed strong relationships with regular patrons, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
Greenville Technical College, Greenville, SC
Bachelor of Arts from Architectural Engineering
06.2021
University Overview
- cum laude
- Dean's List [Spring 2019, Fall 2019, Spring 2020, Fall 2020, Spring 2021]
Riverside High School, Greer, SC
High School Diploma
06.2015
Skills
- Team Leadership
- Verbal and written communication
- Customer Relationship Management (CRM)
- Product Management
- Data Entry
- Conflict Resolution
- Microsoft Excel
- Revit
- AutoCAD proficient
Timeline
Keyholder Manager
Tipsy Taco
02.2024 - Current
Lead Bartender
Tipsy Taco
04.2023 - Current
Bartender
City Range Steakhouse Grill
02.2021 - 11.2023
Cocktail Server
City Range Steakhouse Grill
01.2019 - 03.2021
Greenville Technical College
Bachelor of Arts from Architectural Engineering
Riverside High School
High School Diploma
Similar Profiles
Alyssa SatterfieldAlyssa Satterfield
Server at Tipsy TacoServer at Tipsy Taco
Hayley CampbellHayley Campbell
Server at Tipsy TacoServer at Tipsy Taco
Hayley TrumbleHayley Trumble
Waitress at Tipsy TacoWaitress at Tipsy Taco