Mackenzie Bowen
Omaha,NE
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CMA
Heritage Pointe Senior Living
Omaha, NE
05.2024 - Current
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Observed patients' conditions closely; reported any changes in status or behavior immediately.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Documented all activities accurately into electronic medical records system.
- Responded quickly to emergency situations according to established protocols.
- Contacted pharmacies to submit and refill patients' prescriptions.
Data Entry Clerk
Omaha Nephrology
Omaha, NE
01.2023 - 05.2024
- Utilized specialized software applications related to the job role.
- Checked source documents against entered data to ensure accuracy.
- Updated existing records with new or revised information as needed.
- Reviewed existing information for accuracy and made necessary corrections.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
CNA
The Willows
Gretna, NE
11.2023 - 01.2024
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Helping Hands Nursing Solutions
Omaha, NE
10.2023 - 11.2023
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Reported changes in patient conditions to registered nurse or physician.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Customer Service Representative
complete call solutions
Omaha, NE
12.2022 - 10.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Sav-Rx
Fremont, NE
10.2022 - 01.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Delivery Driver
Dominos Pizza
Omaha, NE
05.2022 - 08.2022
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Delivered food to customer doorsteps and business offices.
Daycare Assistant
Sprouting Minds
Omaha, NE
01.2022 - 05.2022
- Observed play activities to spot areas that require improvement
- Implemented behavior redirection where appropriate
- Changing diapers and nappies
- Provided nutritious snacks and lunches
- Supervised the activities of children to ensure their safety all the time.
CNA
Azria Health Gretna
Gretna, NE
08.2021 - 12.2021
- Measured and recorded vitals such as blood pressure and pulse
- Cared for elderly people and provided companionship
- Assisted senior residents with daily activities, including: hygiene care, bathing, dressing, grooming, and changing diapers
- Assisted with feeding if needed and served and collected food trays
- Provided assistance to patients with limited mobility
- Maintained proper equipment cleanliness and serviceability
- Observed residents for indications in any medical or behavioral changes and informed supervisor.
Education
High School Diploma -
Millard West High School
Omaha, NE12.2017
Skills
- Customer service
- Communication skills
- Patient care
- Safety
- Vital signs monitoring
- Patient advocacy
- Support
- Empathy
- Compassion
- An extreme level of patience
- Excellent communication skills
- Data Entry
- Medical Terminology
- Patient-focused care
- HIPAA Compliance
- Customer Service
Certification
- CNA
- CPR Certified
- Medication Aide
Personal Information
Date of Birth: 05/06/00
Timeline
CMA
Heritage Pointe Senior Living
05.2024 - Current
CNA
The Willows
11.2023 - 01.2024
CNA
Helping Hands Nursing Solutions
10.2023 - 11.2023
Data Entry Clerk
Omaha Nephrology
01.2023 - 05.2024
Customer Service Representative
complete call solutions
12.2022 - 10.2023
Customer Service Representative
Sav-Rx
10.2022 - 01.2023
Delivery Driver
Dominos Pizza
05.2022 - 08.2022
Daycare Assistant
Sprouting Minds
01.2022 - 05.2022
CNA
Azria Health Gretna
08.2021 - 12.2021
High School Diploma -
Millard West High School
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