Summary
Work History
Education
Skills
Timeline
Generic

MacKenzie Bracey

Columbia,MO

Summary

Experienced customer service leader with 12+ years in assistant manager and team lead roles, known for resolving guest concerns, supporting teams, and handling transactions accurately to keep operations running smoothly.

Work History

Bartender Shift Manager

Stadium Grill
2014 - 2020
  • Key holder
  • Trained bartenders on POS procedures, drink recipes, and guest service standards.
  • Supervised bar service, maintaining smooth workflows during peak stadium events.
  • Resolved guest concerns promptly to support positive dining and bar experiences.
  • Coordinated opening and closing tasks, including cash handling and station readiness.
  • Communicated with kitchen and service staff to keep orders moving efficiently.

Assistant Manager, Customer Service

Penguin Piano Bar
2010 - 2020
  • Key holder
  • Resolved guest concerns promptly, maintaining positive service standards during high-volume bar operations.
  • Trained staff on service expectations
  • Monitored POS transactions and corrected billing discrepancies to support accurate customer service.
  • Supported scheduling and shift coverage decisions to maintain consistent service levels.

Team Leader, Sales Operations

The Buckle
2008 - 2010
  • Key holder
  • Supported visual merchandising execution to align product presentation with brand standards.
  • Resolved team issues quickly to maintain workflow, service quality, and store productivity.
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Set sales goals and tracked progress

Education

Bachelor of Arts - Fine Arts

University of Missouri
Columbia, MO
2008

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations

Timeline

Bartender Shift Manager

Stadium Grill
2014 - 2020

Assistant Manager, Customer Service

Penguin Piano Bar
2010 - 2020

Team Leader, Sales Operations

The Buckle
2008 - 2010

Bachelor of Arts - Fine Arts

University of Missouri
MacKenzie Bracey