MacKenzie Brady
Shirley,NY
Overview
21
21
years of professional experience
Work History
Customer Service
Center Moriches Cleaners
16 Railroad Ave Center Moriches Ny 11934
06.2005 - Current
- Trained new hires on customer service policies and procedures.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Provided excellent customer service, addressing inquiries promptly and resolving issues efficiently.
- Train new cashiers on register operations and customer service best practices to ensure consistent performance.
- Sorted and categorized laundry items for efficient processing and handling.
Warehouse Manager
Amazon
Westhampton Beach, NY
07.2022 - 09.2024
- Oversaw daily warehouse operations, ensuring efficient product flow and inventory management.
- Implemented safety protocols, enhancing workplace safety and minimizing incidents.
- Trained and mentored staff on best practices for material handling and equipment operation.
- Streamlined order fulfillment processes, improving accuracy and reducing processing time.
- Assisted in conducting safety audits and inspections to ensure compliance with industry regulations.
- Coordinated communication between departments to address safety concerns and improve response strategies.
- Collaborated with management to update safety policies and procedures based on regulatory changes.
Medical Office Receptionist
Eye Vision Associates
Ronkonkoma, NY
05.2013 - 10.2013
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Processed insurance claims efficiently, ensuring accurate billing and timely reimbursements.
- Coordinated communication between patients and medical staff, enhancing overall patient satisfaction.
- Maintained electronic health records with precision, supporting compliance with regulatory standards.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
Bookkeeper
King Kullen
Manorville, NY
02.2006 - 04.2009
- Collaborated with auditors during annual audits, providing necessary documentation and resolving inquiries promptly.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
Certified Clinical Medical Assistant
Stepful
06-2026
Master of Science - Forensic Science
Pennsylvania State University
University Park, PA06-2026
Certification - Psychology
Univeristy of Arizona
Tempe, AZ03-2018
Bachelor of Science - Archaeology And Museum Studies
Univerity of Leicester
Leicester England08-2010
High School Diploma -
William Floyd High School
Mastic Beach, NY06-2006
Skills
- HIPAA compliance certification
- OSHA certification
- Administrative skills
- EHR
- Insurance Coding
Languages
Spanish
Limited Working
Timeline
Warehouse Manager
Amazon
07.2022 - 09.2024
Medical Office Receptionist
Eye Vision Associates
05.2013 - 10.2013
Bookkeeper
King Kullen
02.2006 - 04.2009
Customer Service
Center Moriches Cleaners
06.2005 - Current
Certified Clinical Medical Assistant
Stepful
Master of Science - Forensic Science
Pennsylvania State University
Certification - Psychology
Univeristy of Arizona
Bachelor of Science - Archaeology And Museum Studies
Univerity of Leicester
High School Diploma -
William Floyd High School