Mackenzie Brown
Bonney Lake,WA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
6
6
years of professional experience
Work History
Patient Care Representative
Docere natural medicine
Auburn, Washington
02.2021 - 02.2023
- Processed patient intake information and updated medical records prior to treatment.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Developed and implemented patient care policies and procedures to improve service quality.
Forklift Operator
Evo sumner
Sumner, Washington
02.2019 - 06.2021
- Estimated weights, heights, and centers of balance to make precise placements.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
Receptionist
TW Services
Auburn, WA
01.2017 - 04.2019
- Scheduled and confirmed appointments.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Education
High School Diploma -
Auburn Riverside Highschool
Auburn, WA06-2018
Skills
- Medical procedure terminology
- Insurance verification
- Medical records management
Timeline
Patient Care Representative
Docere natural medicine
02.2021 - 02.2023
Forklift Operator
Evo sumner
02.2019 - 06.2021
Receptionist
TW Services
01.2017 - 04.2019
High School Diploma -
Auburn Riverside Highschool