Mackenzie Brown
West Fork
Summary
Dental professional with focus on delivering high-quality patient care and effective chairside assistance. Proven ability to manage dental records and maintain sterile environment. Known for excellent team collaboration skills and adaptability to changing needs, contributing to successful dental practices.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Contractors Temp Source, Inc.
06.2016 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Dental Assistant
Parklane Family Dental
02.2015 - 06.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
Sales Associate/Stocker
Walmart
02.2014 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Receptionist/Secretary
Contractors Temp Source, Inc.
06.2010 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Bachelor's Dental Hygiene - Dental Hygiene
University of Arkansas-Fort Smith
Fort Smith, Arkansas05-2025
R.D.A. in Dental Assisting - Dental Assisting
Petra Allied Health
Springdale, Arkansas08-2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Dental impressions
- Dental radiography
- Equipment sterilization
- Treatment room setup
- X-ray processing
- Appointment scheduling
- Restorative procedures
- Oral surgery assistance
- Restorative dentistry support
Timeline
Administrative Assistant
Contractors Temp Source, Inc.
06.2016 - 08.2022
Dental Assistant
Parklane Family Dental
02.2015 - 06.2016
Sales Associate/Stocker
Walmart
02.2014 - 07.2014
Receptionist/Secretary
Contractors Temp Source, Inc.
06.2010 - 02.2014
Bachelor's Dental Hygiene - Dental Hygiene
University of Arkansas-Fort Smith
R.D.A. in Dental Assisting - Dental Assisting
Petra Allied Health
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