Mackenzie Brown
Grand Saline,TX
Summary
Dedicated professional with strong active listening and multitasking skills. Proven ability to enhance team performance and provide fast, accurate service, ensuring an exceptional customer experience.
Offering strong interpersonal skills and readiness to learn and grow in new environment. Brings understanding of customer service principles and ability to quickly master new training techniques. Ready to use and develop communication and organizational skills in Registrar role.
Overview
2
2
years of professional experience
Work History
FOH Trainer
Chick-fil-A
Lindale, Tx
03.2025 - Current
- Trained new team members on customer service standards and operational procedures.
- Facilitated ongoing training sessions to enhance team performance and product knowledge.
- Monitored service areas to ensure compliance with health and safety regulations.
- Developed engaging training materials to improve staff engagement and retention of information.
- Helped by being a friendly face as soon as customers came in,
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Resolving any concerns or conflicts any customers have as well as still being professional and showing we care.
Cashier
Brookshire Grocery
Van Zandt, Tx
06.2024 - 03.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balance through diligent counting and reconciliation.
- Organized merchandise displays to enhance the shopping experience for customers.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed inventory by restocking shelves and ensuring product availability for shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
Bachelor - Nursing
TJC
Tyler, TX05-2028
High School Diploma -
Van High School
Van Zandt, TX12-2025
Skills
- Active listening
- Fast and accurate service
- Teamwork
- Customer service
- Attention to detail
- Multitasking
Timeline
FOH Trainer
Chick-fil-A
03.2025 - Current
Cashier
Brookshire Grocery
06.2024 - 03.2025
Bachelor - Nursing
TJC
High School Diploma -
Van High School