Sarah Flippin
Bakersfield,CA
Summary
Customer-focused and reliable entry-level professional with hands-on experience in fast-paced food service and running a small floral business. Skilled in customer service, safety compliance, team training, time management, and conflict resolution; experienced managing orders, deliveries, and day-to-day operations. Eager to apply strong communication and problem-solving abilities to a customer-facing role and continue building professional experience.
Overview
3
3
years of professional experience
Work History
FOH Trainer
Chipotle Grill
Lebec, CA
06.2024 - Current
- Greeting customers and ensuring a welcoming dinning experience while maintaining a high standard of service and hospitality
- Assisting customers with any concerns, resolving situations calmly and efficiently, and restoring satisfaction
- Following all restaurant food safety procedures, making sure food standards are met to serve food safely
- Maintaining high service levels even during peak hour periods all while balancing hospitality, speed, and accuracy
- Training new hires on procedures, how to accurately operate equipment, and work on customer service skills
Florist
self employed
Bakersfield, CA
01.2024 - 03.2026
- Operating a small business, designing custom arrangements for retail customers while managing daily operations
- Maintained organized and clean floral department supplies to ensure efficient operations
- Resolved customer disagreements to ensure satisfaction with orders and uphold service standards
- Assisted customers in selecting arrangements that meet their preferences and budget
- Making multiple arrangements in a day all while making sure they get delivered/picked up on time
Education
High School Diploma -
Golden Valley High School
Bakersfield, CASkills
- Customer service
- Safety monitoring
- Team collaboration
- Supply ordering
- Problem-solving
- Effective communication
- Time management
- Adaptability to change
- Organization
- Technology skills
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Continuous improvement
- Employee development
- Task prioritization
Timeline
FOH Trainer
Chipotle Grill
06.2024 - Current
Florist
self employed
01.2024 - 03.2026
High School Diploma -
Golden Valley High School