Summary
Overview
Work History
Education
Skills
Timeline
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Wayne A. Boyd, Jr

Charlotte,NC

Summary

An accomplished customer service expert. Skilled in customer relations, organized and
dedicated at complex problem-solving skills, managing multiple projects, and operating efficiently.

Overview

7
7
years of professional experience

Work History

FOH Trainer

GMRI, Darden, Inc. (Olive Garden)
12.2016 - Current
  • MConducted and monitored job-specific front-of-house training according to new hire training program.
  • Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Monitored food preparation, production, and plating for quality control.
  • Reviewed trainee compliance with mandated food service policies and procedures and corrected shortcomings identified.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed debit and credit card and electronic check payments.

Instructor/ Promotional Material Video Editing

NC Dance District
02.2021 - Current
  • Proficient in dance training and fundamentals such as choreography retention, performance techniques, counting music and choreography creation with maximum of 40 students
  • Create promotional videos for IG and Facebook to outreach over 11,000 customers; compile and edit class footage for extended length YouTube videos; produce quality videos and flyers consistent with current Dance District branding

Professional Dancer/Entertainer

National Basketball Association: HORNETS BASKETBALL, LLC
10.2019 - 06.2023
  • Perform at all of Team's home Games (such Games to be played in venue determined in the sole discretion of Company), including all home pre-season, regular season, playoff and championship games, and/or complete any other game day activities and perform at any other Games as requested by Company.
  • Make non-Game performances or appearances on behalf of Company, the selection of these performance or appearances to be determined by the Director of Game Presentation (or equivalent employee of Company)and to be based on such criteria as deemed reasonably appropriate.
  • Perform other tasks reasonably related to Employee/s role as a member of the Dance Crew as requested by the Company from time to time.

Bar Manager/Bartender

Crafty Crab
07.2021 - 08.2022
  • Provide guests with excellent customer service; familiarize guests with menu items & daily specials by providing key descriptions of food & beverage ingredients and/or recipes; run multi-course meals, tallied bills, quickly learned & adapted to all changes as necessary to provide quick & quality guest service; successfully upsell menu items to customers to increase sales; maintain and keep records of inventory; pricing for all alcohol beverages.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Closed out cash register and prepared cashier report at close of business.

Education

Mathematical Sciences -

Clemson University
Clemson, South Carolina
05.2015

Skills

  • Customer service
  • Computer literacy
  • Food service
  • Communication skills
  • Time management
  • Leadership
  • Microsoft word
  • Guest services
  • Attention-To-Detail
  • Sales Experience
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Training experience

Timeline

Bar Manager/Bartender

Crafty Crab
07.2021 - 08.2022

Instructor/ Promotional Material Video Editing

NC Dance District
02.2021 - Current

Professional Dancer/Entertainer

National Basketball Association: HORNETS BASKETBALL, LLC
10.2019 - 06.2023

FOH Trainer

GMRI, Darden, Inc. (Olive Garden)
12.2016 - Current

Mathematical Sciences -

Clemson University

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Wayne A. Boyd, Jr