Cole Towery
Getzville,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As well as demonstrated interest in breaking into new markets and is willing to go above and beyond in effort and quality of work.
Overview
1
1
year of professional experience
Work History
FOH Trainer
Chiptole
Henrietta, NY
12.2022 - 10.2023
- Assisted in creating a positive work environment through clear communication, motivation, and support.
- Provided individual coaching sessions with crew personnel as well as new hires who were struggling with certain aspects of their job duties.
- Mentored and trained new team members, helping to build confidence and demonstrate proper ways to complete job tasks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
Volunteering
Camp Good Days & Special Times
Branchport, NY
07.2022 - 09.2022
- Volunteered by creating, breaking down, stacking, and moving boxes of wine for the Camp Good Days wine auction
- Also helped with the loading and unloading of boxes and other goods onto and off of moving vehicles
- Participated in the selling and branding of a kazoo fundraiser on multiple occasions throughout the holiday seasons.
Education
High School -
Caledonia-Mumford Central School District
01.2022
Skills
- Time Management
- Organizational Skills
- Teamwork and Collaboration
- Decision-Making
- Organization
- Self-motivated
- Team Leadership
- Project organization
- Extremely organized
- Process implementation
- Communications
- Public speaking
- Conflict resolution
- Team building
- Customer service
- Upselling Strategies
- Employee Coaching
- Customer Service
- Worker Training
- Critical Thinking
- Written Communication
- Multitasking
- Reliability
- Problem-Solving Aptitude
Affiliations
- Artistry, I love to create and have been making my own clothes, I also draw and paint almost every day.
- Collector, I have a large collection of shoes, clothes, fine fragrances, as well as music.
Timeline
FOH Trainer
Chiptole
12.2022 - 10.2023
Volunteering
Camp Good Days & Special Times
07.2022 - 09.2022
High School -
Caledonia-Mumford Central School District
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