ROSET OSMAN
Nobu San Diego
San Diego,CA
16
years of professional experience
Highly adaptive team leader with 15+ years in customer service and hospitality roles eager to establish organizational growth with result-driven work ethic. Establishes success through innovative technique while working to find a resolution that benefits both the company and consumer.
Work History
FOH Trainer
4 Years 2 Months- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Managed onboarding and orientation for new associates via power-points and hands-on training to boost company long-term success.
- Cross-trained trained throughout multiple departments to support overall business operation.
Lead Supervisor
2 Years 1 Month- Created new company training curriculum through optimizing standard practices while enhancing employee morale and reducing turnover rates by 18%.
- Created new company training curriculum through optimizing standard practices while enhancing employee morale and reducing turnover rates by 18%.
- Chaired monthly conferences with upper-management to maintain company's competitive edge resulting in partnering with the San Diego Padres and the Aria Hotel in Las Vegas.
Customer Service Representative
8 Years 8 Months- Managed high volume of customer calls, handling up to 15 inquiries simultaneously.
- Addressed customer inquiries regarding off-site services, product sourcing, and company information.
- Provided round-the-clock customer support service with rapid response to ensure customer satisfaction.
Event Coordinator
2 Years 2 Months- Managed a department of 15 employees focused on New Store Operations and establishing 8 new branches within 2 years increasing profits by 33%.
- Collaborated with KTLA Channel 5 News to enhance company visibility within Los Angeles County.
- Worked in partnership with Nickelodeon Television Network fostering new business references.
Education
Certificate of Specialization - Leadership Studies
Skills
Microsoft Office
Employee Engagement
Attention to Detail
Time Management
Training Development
Multitasking
Adaptability and Cooperation
Customer relationship management
Interpersonal Communication
Active Listening Skills
Timeline
FOH Trainer
Nobu San Diego
06.2022 - CurrentRead More
Lead Supervisor
Din Tai Fung
05.2019 - 06.2021Read More
Event Coordinator
The Halal Guys
10.2016 - 12.2018Read More
Customer Service Representative
In-N-Out Burgers
07.2010 - 03.2019Read More
Orange Coast College
Certificate of Specialization from Leadership Studies
Read More
ACTIVITY & ORGANIZATION
Indo-Chinese Refugee Center of Santa Ana – ICSA
Social Committee Chair – Board Member 07/2012 - 08/2016
Collaborated with various refugee centers throughout Orange County intended to foster a community-based support system for under-privilege immigrants integrating into the United States.