Mackenzie Brown
Willard
Summary
Dynamic professional with extensive hands-on experience in technological and informational environments, adept at navigating complex challenges. Strong problem-solving abilities and a proactive approach ensure efficiency and effectiveness. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to delivering meaningful contributions that align with and advance organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Communication Maintainer
CSX Transportaion
Willard, OH
08.2023 - Current
- Led a team of 6 peers in strategizing and executing daily operational tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Service Technician
CenturyLink / Brightspeed
Mansfield, OH
03.2015 - 05.2023
- Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits, including copper and fiber technologies.
- Plans network installations by studying customer orders, plans, manuals, and technical specifications; assessing installation site; and preparing an installation diagram.
- Documents network by labeling and routing equipment and cables and recording configuration diagrams and specifications.
- Maintains customer rapport by listening to and resolving concerns and answering questions.
- Maintains safe work environment by following codes, standards, and legal regulations.
- Updates job knowledge by participating in educational opportunities and reading technical publications.
- Performed installations and upgrades of telecommunications equipment.
- Diagnosed and resolved technical issues for residential and business customers.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO09-2027
High School Diploma -
Sentinel Career Center
Tiffin, OH05-2013
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, CO03-2026
High School Diploma -
Seneca East High School
Attica, OH05-2013
Skills
- Independence
- Attention to detail
- Verbal communication
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Telecommunications/Fiber infrastructure development
- Flexible and adaptable
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Cisco: Networking for home/small businesses - 2013
- Cisco: Small-to-medium Business/ISP - 2013
Languages
English
Native or Bilingual
Timeline
Lead Communication Maintainer
CSX Transportaion
08.2023 - Current
Service Technician
CenturyLink / Brightspeed
03.2015 - 05.2023
Bachelor of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Sentinel Career Center
Associate of Science - Business Management
Colorado Technical University
High School Diploma -
Seneca East High School