Mackenzie Burkham
Clarks Grove,MN
Summary
Highly motivated and committed Medical Assistant and nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Thorne Crest Senior Living Community
03.2022 - 09.2022
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes In an electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Certified Nursing Assistant
St. John’s Lutheran Community
09.2020 - 03.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Nursing Assistant
Augustana Emerald Crest
12.2019 - 09.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Trained in Medication Administration
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
Certified Nursing Assistant
St. John’s Lutheran Community
04.2018 - 09.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Barista
Caribou Coffee - Hyvee
02.2017 - 11.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Controlled line and crowd with quick, efficient service.
Shift Manager
McDonald's
05.2015 - 02.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Certified Medical Assistant -
Riverland Community College
Austin, MN09.2024
High School Diploma -
Albert Lea High School
Albert Lea 05.2019
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Direct Patient Care
- EMR / EHR
- Phlebotomy
- Compassionate
Certification
- CNA - Certified Nurse Assistant
- Phlebotomy Training - Fall 2023
- BLS (CPR and AED) Certified - September 2023
- First Aid Certified - September 2023
Timeline
Certified Nursing Assistant
Thorne Crest Senior Living Community
03.2022 - 09.2022
Certified Nursing Assistant
St. John’s Lutheran Community
09.2020 - 03.2022
Certified Nursing Assistant
Augustana Emerald Crest
12.2019 - 09.2020
Certified Nursing Assistant
St. John’s Lutheran Community
04.2018 - 09.2019
Barista
Caribou Coffee - Hyvee
02.2017 - 11.2017
Shift Manager
McDonald's
05.2015 - 02.2017
Certified Medical Assistant -
Riverland Community College
High School Diploma -
Albert Lea High School
- CNA - Certified Nurse Assistant
- Phlebotomy Training - Fall 2023
- BLS (CPR and AED) Certified - September 2023
- First Aid Certified - September 2023
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