Hi, I’m
Mackenzie Byrne
Fort Worth,TX
Summary
Motivated professional with Bachelor of Arts in Liberal Studies with a concentration in psychology and communications. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Strong problem solver working effectively and productively with diverse customers and individual needs. Outgoing and friendly with a strong drive to succeed.
Overview
5
years of professional experience
Work History
Backyard
Lead Host and Waitress
06.2022 - Current
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collaborated with host, bus person and cook to serve up food and beverage options
- Collaborated with various team members to meet guests' requests.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
CBRE
Employee Recruiting
06.2022 - 05.2023
Job overview
- Reviewing applications within the CBRE system
- Talent acquisition
- Developed recruiting strategies to identify qualified candidates and build network.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Uncle Giuseppe's Marketplace
Customer Service Associate
04.2020 - 08.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Napolitano Family
Nanny
08.2021 - 06.2022
Job overview
- Provided safe transportation to and from activities and events
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Played games, worked on puzzles, and read books to young children.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Prepared meals and snacks for children based on dietary guidelines.
- Provided developmentally appropriate activities for children.
Mulcahy's Pub Concert Hall
Lead Waitress
08.2018 - 06.2022
Job overview
- Maintained accurate cash handling practices while efficiently serving customers
- Collaborated with host, bus person and cook to serve up food and beverage options
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Pace UniversityWestchester, NY
Bachelor of Arts from Liberal Arts And General Studies
05.2021
Massapequa High SchoolMassapequa, NY
High School Diploma
06.2017
Skills
- Organizational skills
- Team Building
- Time Management
- Working collaboratively
- Sales Techniques
- Regulatory compliance
- Facilities oversight
- Data Management
- Active listening
- Customer service
- Problem resolution
Timeline
Employee Recruiting
CBRE
06.2022 - 05.2023
Lead Host and Waitress
Backyard
06.2022 - Current
Nanny
Napolitano Family
08.2021 - 06.2022
Customer Service Associate
Uncle Giuseppe's Marketplace
04.2020 - 08.2022
Lead Waitress
Mulcahy's Pub Concert Hall
08.2018 - 06.2022
Pace University
Bachelor of Arts from Liberal Arts And General Studies
Massapequa High School
High School Diploma
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