MACKENZIE COLE
New York,NY
Summary
Dynamic team player with a proven track record in fast-paced environments, from bustling Joes Coffee to the demanding cabins of Delta Air Lines. Excellently blends customer service expertise with POS system proficiency, boosting sales and enhancing passenger experience. Demonstrated ability in emergency care and safety regulations, ensuring client satisfaction and safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines, Inc
Minneapolis, MN
03.2025 - Current
- Delivered exceptional in-flight customer service, ensuring passenger comfort and safety.
- Assisted with emergency procedures and safety demonstrations, enhancing passenger awareness.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Resolved passenger inquiries and concerns, promoting a positive travel experience.
- Led safety briefings and coordinated responses during inflight emergencies, ensuring compliance with regulations.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Barista
Joes Coffee
New York
06.2022 - Current
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Received and accurately processed customer payments.
- Educated customers on beverage menu items and provided samples of daily brews.
- Created complex, hand-crafted beverages based upon customer preferences.
Flight Attendant
Endeavor Air
New York, NY
02.2024 - 02.2025
- Operated audio systems.
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations.
- Served food and drinks from refreshment cart and provided information about in-flight offerings.
- Ensured the cabin was clean and organized at all times, including restocking supplies as needed.
- Reassured passengers when situations, such as turbulence, were encountered.
- Attended preflight briefings concerning weather, emergency procedures, food, and beverage service and passenger count.
- Conducted periodic cabin trips to assist passengers and distribute items.
- Communicated effectively with pilots regarding changes in weather or other flight related issues throughout the duration of each flight.
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts, and life jackets.
- Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.
- Answered passenger questions and concerns, escalating issues to pilot or security team.
Sales Associate
Lululemon
New York, NY
05.2022 - 08.2022
- Enhanced customer experiences through personalized service and product knowledge.
- Conducted inventory management to ensure optimal stock levels and product availability.
- Fostered relationships with customers, resulting in increased loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Margaritaville
Universal Studios
Los Angeles
08.2021 - 10.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server
Taco Mac Restaurant
Peachtree City
05.2020 - 02.2021
- Created a fun atmosphere for guests.
- Memorized menu items, drinks and changing specials in order to provide guests with up to date and personalized recommendations for their wants and needs.
- Greeted guests in in a warm tone creating customer loyalty.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Maintained up to date cleanliness protocol and standards in order to ensure the safety of guests and staff during the COVID-19 pandemic.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- TIPS certified meaning I am committed to safely serving alcoholic beverages and maintaining the integrity of your restaurant.
Education
High School Diploma -
Sandy Creek High School
GA01-2006
Certificate of Completion - Dance
American Musical And Dramatic Academy
New York, NY01-2005
Skills
- Transactions and Cash Handling
- Menu Memorization and Presentation
- Bathroom Servicing
- Special Requests and Substitutions
- Relationship Building
- Customer Service and Rapport
- Service-Oriented
- High Volume Dining
- Team Player
- Specials Promotion and Upselling
- Order Accuracy and Delivery
- High Energy and Stamina
- POS System Use
- Espresso Machine Operation
- FAA Regulations
- First Aid
- Customer Service
- Preflight briefings
- Emergency Care
- Flight safety
Certification
TIPS Certification for safe serving and selling of alcoholic beverages
Timeline
Flight Attendant
Delta Air Lines, Inc
03.2025 - Current
Flight Attendant
Endeavor Air
02.2024 - 02.2025
Barista
Joes Coffee
06.2022 - Current
Sales Associate
Lululemon
05.2022 - 08.2022
Margaritaville
Universal Studios
08.2021 - 10.2021
Server
Taco Mac Restaurant
05.2020 - 02.2021
Certificate of Completion - Dance
American Musical And Dramatic Academy
High School Diploma -
Sandy Creek High School