Mackenzie Coley
Warner Robins,GA
Summary
Dynamic professional with extensive experience in customer service and warehouse operations. Proven track record of enhancing customer satisfaction through effective conflict resolution and meticulous attention to detail. Committed to achieving team goals and fostering positive interactions.
Overview
4
4
years of professional experience
Work History
walmart associate
Walmart
Perry, GA
12.2025 - Current
- Delivered friendly customer service to enhance customer relationships and address inquiries.
- Maintained strong working relationships with staff and management, fostering a collaborative environment.
- Efficiently stocked shelves, ensuring orderly and appealing product displays.
- Assisted customers in selecting products, providing knowledgeable support for inquiries.
Warehouse Associate
Perdue Farms, Inc.
Perry, GA
03.2024 - 10.2025
- Executed safe operation of hatchery machinery for meat processing and packaging.
- Ensured compliance with food safety, quality standards, and OSHA regulations.
- Worked closely with team members to achieve on-time order deliveries.
- Delivered clear communication on work assignments to enhance team collaboration.
Remote Call Center Representative
CVS Pharmacy
remote, GA
08.2022 - 02.2024
- Managed incoming and outgoing communications through calls, emails, and live chats, ensuring timely responses to customer inquiries.
- Resolved customer issues by identifying needs, clarifying information, and researching alternatives.
- Managed customer accounts while processing orders, forms, applications, and payments accurately.
- Maintained detailed records of customer interactions, comments, and complaints to support effective follow-up and resolution.
Education
High School Diploma -
Georgia Connections Academy
Duluth, GA05-2023
Skills
- Customer support and service
- Product knowledge
- Inventory management
- Attention to detail
- Conflict resolution
- Problem solving
- Clear communication
- Active listening
- Team collaboration
- Microsoft Office applications
- Google Workspace proficiency
- File management
Timeline
walmart associate
Walmart
12.2025 - Current
Warehouse Associate
Perdue Farms, Inc.
03.2024 - 10.2025
Remote Call Center Representative
CVS Pharmacy
08.2022 - 02.2024
High School Diploma -
Georgia Connections Academy