Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mackenzie Collier

Dayton,OH

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

5
5
years of professional experience

Work History

Administrative Coordinator/Quality Control Specialist

Two Men And A Truck
06.2021 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Created and maintained detailed records of office expenses to accurately predict future budget requirements.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed weekly payroll for 25 employees.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.

General Manager

Bronze Body Tanning
05.2018 - 06.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

High School Diploma -

Xenia High School
Xenia, OH
05.2018

High School Diploma -

Greene County Career Center
Xenia, OH
05.2018

Skills

  • Problem-Solving Skills
  • Conduct Monitoring
  • Active Listening
  • Critical Thinking
  • File Management
  • Data Tabulation
  • Customer Service
  • Records Organization and Review

References

Seth Eichner  

Owner/Operator

Seth Eichner 

Two Men And A Truck

(330)428-2307 

Seth.Eichner@Twomen.com


Diane Anderson 

Retired - Kettering Health Network

(937)768-0005

Friend 


Timeline

Administrative Coordinator/Quality Control Specialist

Two Men And A Truck
06.2021 - Current

General Manager

Bronze Body Tanning
05.2018 - 06.2021

High School Diploma -

Xenia High School

High School Diploma -

Greene County Career Center

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Mackenzie Collier